Worldatwork Exam c8 Topic 2 Question 93 Discussion

Actual exam question for Worldatwork's c8 exam

Question #: 93
Topic #: 2

[All c8 Questions]

A fine jewelry chain distinguishes itself from the competition by focusing on carefully selected customers and building bonds to meet or exceed their needs and expectations. What strategy is this company using?

AOperational excellence

BProduct/service leadership

CCustomer intimacy

DBrand loyalty

Show Suggested Answer

Suggested Answer: C

by Celestine at Apr 30, 2025, 02:17 PM

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Arthur

2 months ago

I see your point, but I still think it's customer intimacy because they are really focusing on building strong relationships with their customers.

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Juan

2 months ago

But could it also be product/service leadership since they are meeting or exceeding customer needs?

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Donette

2 months ago

I agree, focusing on carefully selected customers and building bonds sounds like customer intimacy.

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Lorriane

2 months ago

I think the company is using customer intimacy.

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Chuck

2 months ago

I'm going with C) Customer intimacy. Although, I'm more of a 'brand stalker' myself.

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Celestina

2 months ago

C) Customer intimacy is the way to go. Who needs operational excellence or product leadership when you can just cuddle up to your customers?

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Diane

2 months ago

A) Operational excellence and product/service leadership are important, but customer intimacy can really set a company apart.

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Moira

2 months ago

C) Customer intimacy is definitely the key to success. Building strong relationships with customers is crucial.

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Rosalind

2 months ago

That's true, but I think the emphasis on building bonds points more towards customer intimacy.

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Tabetha

3 months ago

But couldn't it also be product/service leadership? They are meeting or exceeding customer needs.

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Elvis

3 months ago

I agree with Rosalind, focusing on carefully selected customers and building bonds sounds like customer intimacy.

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Jeffrey

3 months ago

Definitely C) Customer intimacy. Focusing on select customers and exceeding their expectations is all about getting close to the customer.

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Mabel

2 months ago

That's true, it's about going above and beyond to create loyal customers.

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Vicki

2 months ago

It's all about understanding and meeting the unique needs of each customer.

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Precious

3 months ago

I agree, customer intimacy is key for building strong relationships.

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Rosalind

3 months ago

I think the company is using customer intimacy.

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Eliz

3 months ago

I think the answer is C) Customer intimacy. The company is building strong relationships with its customers to better understand and meet their needs.

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Denise

2 months ago

Customer intimacy is key for this company to meet or exceed their customers' needs and expectations.

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Adell

2 months ago

Yes, that's why I think the answer is C) Customer intimacy.

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Daron

3 months ago

I agree, the company is definitely focusing on building strong relationships with its customers.

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