I've seen questions like this before, and I think the data category approach is the way to go. That way, you can easily control what each service agent can see based on their product specialization.
I know DMAIC is a key part of Six Sigma, so the "D" is likely for "Decide" since that's an important step in the process. I feel confident about this one.
I'm feeling pretty confident about this one. Option B looks like the right choice - it's creating a new Run object for the experiment, which should start the experiment and run the script. I'll go with that.
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