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WGU Organizational Behavior Exam - Topic 3 Question 11 Discussion

A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?
C) Interpersonal skills
A) Propensity for social loafing
B) Authoritarian personality
D) Intellectual coherence

WGU Organizational Behavior Exam - Topic 3 Question 11 Discussion

Actual exam question for WGU's WGU Organizational Behavior exam
Question #: 11
Topic #: 3
[All WGU Organizational Behavior Questions]

A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

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Suggested Answer: C

To perform effectively, a team requires three different types of skills. First, it needs people with technical expertise to perform the task at hand. Second, it needs people with problem-solving and decision-making skills to be able to identify problems, generate alternatives, and make competent choices. Finally, and perhaps most importantly for group cohesion, a team needs people with strong interpersonal skills. Interpersonal skills include effective listening, feedback, and conflict resolution.

In the scenario provided, the team had the 'hard' skills (technical and analytical) but lacked the 'soft' skills required to navigate the social complexities of working as a unit. Without interpersonal skills, a team may have the smartest individuals but still fail because they cannot communicate effectively or resolve the inevitable friction that arises during a long-term project. While 'propensity for social loafing' is a behavior to avoid, and 'authoritarian personality' is often a hindrance, the foundational 'ability' cited in organizational behavior literature as a prerequisite for team success alongside technical and problem-solving skills is interpersonal competence.


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Blondell
7 hours ago
I feel like authoritarian personality might be relevant, but it doesn't seem to fit as well as interpersonal skills. I wish I had reviewed this more!
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Venita
5 days ago
This reminds me of a practice question we did on team effectiveness. I think interpersonal skills were definitely the key ability they overlooked.
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Ty
11 days ago
I'm not entirely sure, but I think social loafing could be a factor too. Maybe they just weren't motivated enough?
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Teri
16 days ago
I remember studying about the importance of interpersonal skills in team dynamics. It seems like that's what they missed here.
upvoted 0 times
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