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WGU Organizational Behavior Exam - Topic 3 Question 10 Discussion

Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?
C) Self-managed teams
A) Virtual teams
B) Problem-solving teams
D) Production teams

WGU Organizational Behavior Exam - Topic 3 Question 10 Discussion

Actual exam question for WGU's WGU Organizational Behavior exam
Question #: 10
Topic #: 3
[All WGU Organizational Behavior Questions]

Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

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Suggested Answer: C

The distinguishing factor between different types of teams is the level of authority and the scope of their responsibility. Problem-solving teams typically only make recommendations; they do not have the authority to implement their suggestions or take full responsibility for the results. Virtual teams are defined by their use of technology to bridge physical distance rather than their level of autonomy.

In this scenario, because management wants the team to 'take full responsibility for outcomes,' they must organize self-managed teams. These teams are designed to operate without direct supervision, handling the planning, execution, and monitoring of their work. They go beyond critical thinking and process review---which a problem-solving team might do---by actually making the operating decisions and being held accountable for the final performance. This structure requires a high degree of trust from management and extensive training for employees, as the team essentially performs the roles previously held by first-line supervisors.


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Viki
7 hours ago
Virtual teams seem less relevant since they need to be hands-on with processes. I guess it’s between self-managed and problem-solving teams.
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Elke
5 days ago
I feel like this question is similar to one we practiced on team dynamics. I think self-managed teams fit best here, but I could be wrong.
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Jin
11 days ago
I'm not entirely sure, but I remember something about problem-solving teams focusing on reviewing processes. Could that be the answer?
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Thaddeus
16 days ago
I think they might be looking for self-managed teams since those teams take full responsibility for outcomes, right?
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