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Which two factors affect a service location decision? Choose 2 answers
For service organizations, proximity to customers and quality-of-life issues are two dominant factors in location decisions.
Unlike manufacturing, service operations require direct customer contact. Being close to customers reduces travel time, improves convenience, enhances responsiveness, and increases perceived service quality. Examples include hospitals, banks, restaurants, and consulting offices, where location accessibility directly influences demand.
Quality-of-life issues---such as education, healthcare, housing, safety, climate, and cultural amenities---affect the ability to attract and retain skilled service employees. Human capital is a critical input in service operations, and workforce availability often outweighs cost considerations.
The other options are less relevant:
Manufacturing proximity matters mainly for production facilities
Warehouse storage is a logistics concern, not a service driver
Operations Management emphasizes that service location decisions balance customer access and employee satisfaction, since both directly influence service quality, productivity, and long-term sustainability.