WGU (C202) Managing Human Capital Exam - Topic 5 Question 6 Discussion

Actual exam question for WGU's WGU (C202) Managing Human Capital exam

Question #: 6
Topic #: 5

[All WGU (C202) Managing Human Capital Questions]

Which scenario is an example of a procedure?

AA store manager says that they like it when employees clean their workstations.

BA store manager does not allow any employee to leave until their workstation is audited.

CA store manager trusts employees to clean their workstations.

DA store manager requires all employees to clean their workstations at the end of each shift.

Show Suggested Answer

Suggested Answer: D

A procedure is a series of steps or actions that need to be followed in order to achieve a specific outcome. Option D specifies that the store manager requires all employees to clean their workstations at the end of each shift, indicating a clear, consistent, and repeatable set of actions (steps) that employees must follow, which is the essence of a procedure.

Managing Human Capital Textbook

SHRM (Society for Human Resource Management) guidelines on procedures

by Britt at Jan 05, 2026, 05:16 AM

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Alita

3 days ago

D is the right choice. Procedures ensure consistency and accountability.

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Azalee

8 days ago

I agree, D is the best answer. A procedure is a standardized way of doing something.

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Rosendo

13 days ago

Option D is the correct answer. A procedure is a set of steps that must be followed.

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Margo

18 days ago

I agree with D being the best choice, but I wonder if B could be considered a procedure too since it involves a mandatory action.

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Anna

24 days ago

I'm not entirely sure, but I feel like option A is just a preference, not really a procedure.

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Marya

29 days ago

I remember a practice question about workplace policies, and it seems like option B could also be a procedure since it involves a specific requirement.

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Rosalind

1 month ago

I think a procedure is more about specific actions that need to be followed, so I’m leaning towards option D.

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Nelida

1 month ago

Hmm, I'm not totally sure about this one. I think D might be the right answer, but I'm not 100% certain. I'll make my best guess and move on.

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Gracia

1 month ago

I'm pretty confident that the answer is D. A procedure is a set of steps that must be followed, and that's exactly what the question is describing in that option.

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Kris

2 months ago

I'm a bit confused on this one. I'm not sure I fully understand the difference between a procedure and the other scenarios presented. I'll need to review my notes.

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Lelia

2 months ago

Okay, I've got this. I think the answer is D - that's the only one that describes a specific, required action, which is the definition of a procedure.

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Rasheeda

2 months ago

Hmm, this seems like a tricky one. I'll need to think through the definitions of "procedure" carefully.

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