Discuss WGU Managing Human Capital (C202) Exam Topic 2 Question 12

Which scenario is an example of a procedure?

AA store manager says that they like it when employees clean their workstations.

BA store manager does not allow any employee to leave until their workstation is audited.

CA store manager trusts employees to clean their workstations.

DA store manager requires all employees to clean their workstations at the end of each shift.

Suggested Answer: D

A procedure is a series of steps or actions that need to be followed in order to achieve a specific outcome. Option D specifies that the store manager requires all employees to clean their workstations at the end of each shift, indicating a clear, consistent, and repeatable set of actions (steps) that employees must follow, which is the essence of a procedure.

Managing Human Capital Textbook

SHRM (Society for Human Resource Management) guidelines on procedures

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15 comments · newest first

Tarra 1 month ago

Exactly! Procedures need clarity, and D has that.

Lashandra 1 month ago

D is straightforward. Everyone knows what to do.

Hassie 1 month ago

Right! B is too strict, doesn't show a procedure.

Nichelle 2 months ago

A and C seem more like opinions, not procedures.

Avery 2 months ago

Agreed! D sets a specific requirement.

Marquetta 2 months ago

I think D is the best answer. It's a clear procedure.

Luis 2 months ago

Not sure if D is strict enough to be called a procedure.

Ernest 2 months ago

I think A is more about preferences, not a procedure.

Dortha 2 months ago

Wait, why isn't B a procedure? Seems like it could be one.

Ettie 3 months ago

Totally agree, it's clear and straightforward!

Carma 3 months ago

D is definitely a procedure.

Corrina 3 months ago

I practiced a question about workplace policies, and I think D is definitely the right choice since it mandates action.

Launa 3 months ago

I'm not completely confident, but I feel like A and C are more about preferences and trust, not actual procedures.

Laila 3 months ago

I remember a similar question where we had to identify rules versus procedures. D seems to fit the definition of a procedure best.

Phyliss 4 months ago

I think a procedure is something that outlines specific actions, so maybe it's D? But I'm not entirely sure.

WGU Managing Human Capital (C202) Exam - Topic 2 Question 12 Discussion