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WGU Introduction to IT Exam - Topic 4 Question 15 Discussion

Actual exam question for WGU's Introduction to IT exam

Question #: 15
Topic #: 4

[All Introduction to IT Questions]

When would a business intelligence (BI) system be useful in making a decision?

AWhen deciding whether to promote an employee by looking at their annual sales performance

BWhen figuring out when to reorder store inventory for a particular stock keeping unit (SKU)

CWhen deciding if a restaurant should use more organic food in its menu, based on customer reviews and an analysis of current costs

DWhen determining the average salary of the company's executives

Show Suggested Answer

Suggested Answer: C

A BI system shines in this scenario because it leverages the power of data from various sources and turns that into actionable insights:

* Customer Sentiment Analysis: BI systems can incorporate natural language processing to analyze customer reviews, gauging sentiment and preferences towards organic food. Trends and patterns can be identified.

* Cost Analysis: BI can pull in data on ingredient costs (organic vs. conventional), preparing a comprehensive analysis of how switching to more organic food would impact operational expenses.

* Decision Support: By combining customer sentiment, cost analysis, and potentially market trends (through external data integration), a BI system can provide a holistic view of the trade-offs and the potential impact of increasing organic food usage.

by Bettyann at Jul 16, 2026, 10:10 PM

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Olene

1 day ago

Totally agree with A and B, those are solid uses!

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Glory

6 days ago

D seems less relevant for BI, just a number crunch.

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Farrah

11 days ago

C makes sense, but can customer reviews really sway costs?

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Marg

17 days ago

B is spot on, inventory timing is crucial.

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Tennie

22 days ago

Definitely useful for A, sales performance is key!

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Jani

27 days ago

Option D seems less likely since average salary data doesn't really require BI analysis, right? I think it’s more about operational decisions.

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Eleonora

1 month ago

I feel like option C makes sense because using customer reviews and cost analysis sounds like a classic BI application, but I'm not 100% confident.

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Simona

1 month ago

I'm not entirely sure, but I remember something about inventory management being a key area for BI, so option B could be relevant too.

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Salena

1 month ago

I think BI systems are really useful for analyzing sales performance, so option A might be a good choice.

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