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WGU Information Technology Management QGC2 Exam - Topic 2 Question 15 Discussion

Which Information Technology Infrastructure Library (ITIL) stage is responsible for ensuring IT services are prepared to meet business objectives?
B) Service design
A) Service operation
C) Continual service improvement
D) Service transition

WGU Information Technology Management QGC2 Exam - Topic 2 Question 15 Discussion

Actual exam question for WGU's WGU Information Technology Management QGC2 exam
Question #: 15
Topic #: 2
[All WGU Information Technology Management QGC2 Questions]

Which Information Technology Infrastructure Library (ITIL) stage is responsible for ensuring IT services are prepared to meet business objectives?

Show Suggested Answer Hide Answer
Suggested Answer: B

Comprehensive and Detailed Explanation From Exact Extract:

In the ITIL service lifecycle, Service Design is the stage that focuses on designing IT services so they can effectively support and meet business objectives and requirements. This stage is responsible for planning and designing new or changed services with the right processes, architectures, technologies, and measurements to ensure that, once implemented, the services are fit for purpose (utility) and fit for use (warranty) in alignment with business needs.

Service Design ensures that IT services are properly planned, specified, and structured before they are transitioned into the live environment. It covers aspects such as service level requirements, capacity, availability, continuity, security, and vendor management so that the IT organization can deliver services that support current and future business goals.

Service operation focuses on the day-to-day delivery and support of IT services once they are live.

Service transition is concerned with moving services from design to operation, managing change, release, and deployment.

Continual service improvement focuses on evaluating and improving services and processes over time.

Because Service Design is the stage that ensures IT services are planned and structured to meet business objectives, the correct answer is B. Service design.


Contribute your Thoughts:

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Annmarie
1 day ago
Service design definitely aligns with business goals.
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Ulysses
6 days ago
Nah, service operation is where the action happens!
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Cassie
11 days ago
Wait, are you sure? I thought it was service transition.
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Leatha
17 days ago
Totally agree, service design sets everything up.
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Ayesha
22 days ago
B) Service design is the right answer!
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Pearlene
27 days ago
I keep second-guessing myself, but I think it could also be C) Continual service improvement since it focuses on aligning services with business objectives over time.
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Cordell
1 month ago
I feel like this question is similar to one we practiced on service lifecycle stages. I want to say it's B) Service design, but I could be wrong.
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Robt
1 month ago
I'm not entirely sure, but I remember something about service transition being important for preparing services. Could it be D)?
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Vince
1 month ago
I think the answer might be B) Service design, since that's where services are planned to align with business needs, right?
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