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The retail store manager of a telecommunications service provider has been manually entering the data record of device returns into the company's device database every time a subscriber swaps their old phone for a new one. A recent internal audit revealed that several device records are missing from the device database.
Which aspect of data management should the store employ to avoid this situation?
The missing records in the device database indicate that the store needs to improve the accuracy of its data management processes.
Why Accuracy?
Data accuracy ensures that all records are correctly entered, complete, and reliable.
Manual data entry is prone to errors, including missing or incorrect records.
Implementing automated data entry or validation checks can reduce human error and ensure the integrity of the database.
Why Not the Other Options?
A . Encryption -- Protects data from unauthorized access but does not ensure correct data entry.
B . Collection -- Refers to gathering data, but the issue here is with missing or incorrect entries.
C . Availability -- Ensures data can be accessed but does not guarantee its accuracy.
Thus, the correct answer is D. Accuracy, as it directly addresses the issue of missing records.
Reference in Ethics in Technology:
Redman, T. C. (1998). The Impact of Poor Data Quality on the Typical Enterprise.
Tavani, H. T. (2016). Ethics and Technology: Controversies, Questions, and Strategies for Ethical Computing.
Data Management Body of Knowledge (DMBOK) (2020).