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WGU VPC2 Data-Driven Decision Making C207 Exam - Topic 5 Question 12 Discussion

How is a cause-and-effect diagram used?
B) To brainstorm possible root causes for an intermittency problem
A) To assign blame for manufacturing problems
C) As a financial risk calculation tool for a new product release
D) As a software tool to automatically generate a business process diagram

WGU VPC2 Data-Driven Decision Making C207 Exam - Topic 5 Question 12 Discussion

Actual exam question for WGU's VPC2 Data-Driven Decision Making C207 exam
Question #: 12
Topic #: 5
[All VPC2 Data-Driven Decision Making C207 Questions]

How is a cause-and-effect diagram used?

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Suggested Answer: B

A cause-and-effect diagram, also known as an Ishikawa diagram or fishbone diagram, is used to brainstorm and organize possible root causes of a problem. It helps teams think systematically about why a problem may be occurring by grouping causes into logical categories such as methods, materials, people, equipment, and environment. In the scenario given, an intermittency problem suggests an issue that happens irregularly and may be difficult to isolate, which makes a cause-and-effect diagram especially useful. Its purpose is not to assign blame but to support structured problem-solving and root cause analysis. It is also not a financial risk tool or an automated software diagram generator. In quality management and data-driven improvement, this diagram encourages teams to explore multiple contributing factors before deciding on corrective action. Therefore, the correct answer is that it is used to brainstorm possible root causes for an intermittency problem.


Contribute your Thoughts:

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I feel like I’ve seen something similar in our practice tests, and B definitely sounds like the best fit for how these diagrams are used.
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Deja
5 days ago
I’m a bit confused; I thought cause-and-effect diagrams were more about analyzing problems rather than assigning blame, so A doesn’t seem right to me.
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Paris
10 days ago
I remember practicing a question like this, and I think it was about brainstorming issues, which makes B seem right, but I’m not completely sure.
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Georgene
15 days ago
I think the cause-and-effect diagram is mainly used to identify root causes, so I’m leaning towards option B.
upvoted 0 times
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