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Splunk SPLK-3002 Exam

Exam Name: Splunk IT Service Intelligence Certified Admin
Exam Code: SPLK-3002
Related Certification(s): Splunk IT Service Intelligence Certified Admin Certification
Certification Provider: Splunk
Number of SPLK-3002 practice questions in our database: 90 (updated: Jun. 02, 2024)
Expected SPLK-3002 Exam Topics, as suggested by Splunk :
  • Topic 1: Identify What ITSI Does/ Describe Reasons for Using ITSI/ Examine the ITSI User Interface
  • Topic 2: Glass Tables, Describe Glass Tables/ Use Glass Tables/ Design Glass Tables/ Configure Glass Tables
  • Topic 3: Managing Notable Events/ Define Key Notable Events Terms and their Relationships/ Describe Examples of Multi-KPI Alerts
  • Topic 4: Describe the Notable Events Workflow/ Work with Notable Events/ Investigating Issues with Deep Dives/ Describe Deep Dive Concepts and Their Relationships/ Describe Deep Dive Concepts and Their Relationships/ Use Default Deep Dives
  • Topic 5: Create and Customize New Custom Deep Dives/ Add and Configure Swim Lanes/ Describe Effective Workflows for Troubleshooting
  • Topic 6: Installing and Configuring ITSI/ List ITSI Hardware Recommendations/ Describe ITSI Deployment Options/ Identify ITSI Components
  • Topic 7: Describe the Installation Procedure/ Identify Data Input Options for ITSI/ Add Custom Data to an ITSI Deployment
  • Topic 8: Given Customer Requirements, Plan an ITSI Implementation/ Identify Site Entities/ Data Audit and Base Searches
  • Topic 9: Use a Data Audit to Identify Service Key Performance Indicators/ Use a Service Design to Implement Services in ITSI/ Thresholds and Time Policies
  • Topic 10: Create KPIs with Static and Adaptive Thresholds/ Use Time Policies to Define Flexible Thresholds/ Entities and Modules, Importing Entities
  • Topic 11: Using Entities in KPI Searches/ Templates and Dependencies/ Use Templates to Manage Services/ Define Dependencies Between Services
  • Topic 12: Anomaly Detection/ Enable Anomaly Detection/ Work with Generated Anomaly Events/ Correlation and Multi KPI Searches/ Define New Correlation Searches
  • Topic 13: Define Multi KPI Alerts/ Manage Notable Event Storage/ Aggregation Policies/ Create New Aggregation Policies
  • Topic 14: Configure User Access Control/ Create Service Level Teams/ Troubleshooting ITSI/ Backup and Restore/ Maintenance Mode, Creating Modules, Troubleshooting
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Free Splunk SPLK-3002 Exam Actual Questions

Note: Premium Questions for SPLK-3002 were last updated On Jun. 02, 2024 (see below)

Question #1

When troubleshooting KPI search performance, which search names in job activity identify base searches?

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Correct Answer: B

In the context of troubleshooting KPI search performance in Splunk IT Service Intelligence (ITSI), the search names in the job activity that identify base searches typically follow the pattern 'Indicator - Shared - xxxx - ITSI Search.' These base searches are fundamental components of the KPI calculation process, aggregating and preparing data for further analysis by KPIs. Identifying these base searches in the job activity is crucial for diagnosing performance issues, as these searches can be resource-intensive and impact overall system performance. Understanding the naming convention helps administrators and analysts quickly pinpoint the base searches related to specific KPIs, facilitating more effective troubleshooting and optimization of search performance within the ITSI environment.

Question #2

Which of the following services often has KPIs but no entities?

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Correct Answer: C

In the context of Splunk IT Service Intelligence (ITSI), a Business Service often has Key Performance Indicators (KPIs) but might not have directly associated entities. Business Services represent high-level aggregations of organizational functions or processes and are typically measured by KPIs that reflect the performance of underlying technical services or components rather than direct infrastructure entities. For example, a Business Service might monitor overall transaction completion times or customer satisfaction scores, which are abstracted from the specific technical entities that underlie these metrics. This abstraction allows Business Services to provide a business-centric view of IT health and performance, focusing on outcomes rather than specific technical components.

Question #3

When working with a notable event group in the Notable Events Review dashboard, which of the following can be set at the individual or group level?

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Correct Answer: B

In the Notable Events Review dashboard within Splunk IT Service Intelligence (ITSI), when working with a notable event group, users can set or adjust certain attributes at the individual event level or at the group level. These attributes include:

Severity: The importance or impact level of the notable event or group, which can be adjusted to reflect the current assessment of the situation.

Status: The current state of the notable event or group, such as 'New,' 'In Progress,' or 'Resolved,' indicating the progress in addressing the event or group.

Owner: The user or team responsible for managing and resolving the notable event or group.

These settings allow for effective management and tracking of notable events, ensuring that they are appropriately prioritized, acted upon, and resolved by the responsible parties.

Question #4

Which of the following is a characteristic of custom deep dives?

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Correct Answer: C

Custom deep dives in Splunk IT Service Intelligence (ITSI) are versatile and highly customizable dashboards that allow users to analyze various types of data in a unified view. One of the key characteristics of custom deep dives is their ability to combine lanes of different data types, such as metrics, events, Key Performance Indicators (KPIs), and service health scores. This multifaceted approach provides a comprehensive and layered view of the IT environment, enabling analysts and operators to correlate different data types and gain deeper insights into the health and performance of services. By incorporating these diverse data lanes, custom deep dives facilitate a more holistic understanding of the operational landscape, aiding in more effective troubleshooting and decision-making.

Question #5

What is the range for a normal Service Health score category?

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Correct Answer: D

In Splunk IT Service Intelligence (ITSI), the Service Health Score is a metric that provides a quantifiable measure of the overall health and performance of a service. The score ranges from 0 to 100, with higher scores indicating better health. The range for a normal Service Health score category is typically from 80 to 100. Scores within this range suggest that the service is performing well, with no significant issues affecting its health. This categorization helps IT and business stakeholders quickly assess the operational status of their services, enabling them to focus on services that may require attention or intervention due to lower health scores.

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