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Splunk SPLK-3002 Exam Questions
- Topic 1: Identify What ITSI Does/ Describe Reasons for Using ITSI/ Examine the ITSI User Interface
- Topic 2: Glass Tables, Describe Glass Tables/ Use Glass Tables/ Design Glass Tables/ Configure Glass Tables
- Topic 3: Managing Notable Events/ Define Key Notable Events Terms and their Relationships/ Describe Examples of Multi-KPI Alerts
- Topic 4: Describe the Notable Events Workflow/ Work with Notable Events/ Investigating Issues with Deep Dives/ Describe Deep Dive Concepts and Their Relationships/ Describe Deep Dive Concepts and Their Relationships/ Use Default Deep Dives
- Topic 5: Create and Customize New Custom Deep Dives/ Add and Configure Swim Lanes/ Describe Effective Workflows for Troubleshooting
- Topic 6: Installing and Configuring ITSI/ List ITSI Hardware Recommendations/ Describe ITSI Deployment Options/ Identify ITSI Components
- Topic 7: Describe the Installation Procedure/ Identify Data Input Options for ITSI/ Add Custom Data to an ITSI Deployment
- Topic 8: Given Customer Requirements, Plan an ITSI Implementation/ Identify Site Entities/ Data Audit and Base Searches
- Topic 9: Use a Data Audit to Identify Service Key Performance Indicators/ Use a Service Design to Implement Services in ITSI/ Thresholds and Time Policies
- Topic 10: Create KPIs with Static and Adaptive Thresholds/ Use Time Policies to Define Flexible Thresholds/ Entities and Modules, Importing Entities
- Topic 11: Using Entities in KPI Searches/ Templates and Dependencies/ Use Templates to Manage Services/ Define Dependencies Between Services
- Topic 12: Anomaly Detection/ Enable Anomaly Detection/ Work with Generated Anomaly Events/ Correlation and Multi KPI Searches/ Define New Correlation Searches
- Topic 13: Define Multi KPI Alerts/ Manage Notable Event Storage/ Aggregation Policies/ Create New Aggregation Policies
- Topic 14: Configure User Access Control/ Create Service Level Teams/ Troubleshooting ITSI/ Backup and Restore/ Maintenance Mode, Creating Modules, Troubleshooting
Free Splunk SPLK-3002 Exam Actual Questions
Note: Premium Questions for SPLK-3002 were last updated On Sep. 30, 2026 (see below)
Buttercup Retail sells t shirts both online and in stores. The IT Operations team is effectively monitoring the digital infrastructure. However, the executive leadership has expressed frustration in understanding what the related business impacts are of IT incidents.
Which of the following entities would give Buttercup Retail executives the most impactful visibility?
Splunk IT Service Intelligence (ITSI) is designed to align IT monitoring with the business outcomes that matter to stakeholders --- especially executives who are focused on service performance and its impact on revenue, customer experience, and operational goals. In ITSI, entities represent the individual components that make up services and contribute to Key Performance Indicators (KPIs). Selecting the right entities for service modeling is critical: technical entities (like hosts or network interfaces) are useful for IT operations troubleshooting, but they don't inherently represent business outcomes. Executive leadership cares about how incidents affect business capabilities and outcomes --- such as sales performance, customer transactions, and channel health. Therefore, entities that reflect business context (for example, store locations, product categories, or payment types) map IT issues directly to business performance indicators. When executives can see service health and incidents broken down by these business centric entities, they gain impactful visibility into how issues affect revenue, customer interactions, and overall business operations. In contrast, purely technical entities such as hosts or network interfaces do not provide that business impact perspective, and demographic slices like season or customer age --- while potentially valuable for marketing --- don't directly connect IT service health to business service performance in ITSI modeling.
Which of the following is the best use case for configuring a Multi-KPI Alert?
A multi-KPI alert is a type of correlation search that is based on defined trigger conditions for two or more KPIs. When trigger conditions occur simultaneously for each KPI, the search generates a notable event. For example, you might create a multi-KPI alert based on two common KPIs: CPU load percent and web requests. A sudden simultaneous spike in both CPU load percent and web request KPIs might indicate a DDOS (Distributed Denial of Service) attack. Multi-KPI alerts can bring such trending behaviors to your attention early, so that you can take action to minimize any impact on performance. Multi-KPI alerts are useful for correlating the status of multiple KPIs across multiple services. They help you identify causal relationships, investigate root cause, and provide insights into behaviors across your infrastructure. The best use case for configuring a multi-KPI alert is to raise an alert when one or more KPIs indicate an outage is occurring, such as when the service health score drops below a certain threshold or when multiple KPIs have critical severity levels. Reference:Create multi-KPI alerts in ITSI
Which deep dive swim lane type does not require writing SPL?
A KPI lane is a type of deep dive swim lane that does not require writing SPL. You can simply select a service and a KPI from a drop-down list and ITSI will automatically populate the lane with the corresponding data. You can also adjust the threshold settings and time range for the KPI lane. Reference: [KPI Lanes]
Which of the following actions can be performed with a deep dive?
Deep dives in Splunk IT Service Intelligence (ITSI) allow for an in-depth analysis of services and their KPIs over time, providing a detailed view of the operational health and performance trends. One of the powerful actions that can be performed with a deep dive is the creation of a Multi-KPI alert from the deep dive's current state. This functionality enables users to define alerts based on the complex conditions observed during the deep dive analysis, allowing for the early detection of similar situations in the future. By configuring a Multi-KPI alert directly from a deep dive, ITSI users can leverage their insights and observations to proactively monitor for patterns or conditions that may indicate potential service degradation or failure, enhancing the overall responsiveness and effectiveness of the IT monitoring strategy.
When changing a service template, which of the following will be added to linked services by default?
C . New KPIs. This is true because when you add new KPIs to a service template, they will be automatically added to all the services that are linked to that template. This helps you keep your services consistent and up-to-date with the latest KPI definitions.
The other options will not be added to linked services by default because:
A . Thresholds. This is not true because when you change thresholds in a service template, they will not affect the existing thresholds in the linked services. You need to manually apply the threshold changes to each linked service if you want them to inherit the new thresholds from the template.
B . Entity rules. This is not true because when you change entity rules in a service template, they will not affect the existing entity rules in the linked services. You need to manually apply the entity rule changes to each linked service if you want them to inherit the new entity rules from the template.
D . Health score. This is not true because when you change health score settings in a service template, they will not affect the existing health score settings in the linked services. You need to manually apply the health score changes to each linked service if you want them to inherit the new health score settings from the template.
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