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  • SPLK-3002: Splunk IT Service Intelligence Certified Admin

Splunk SPLK-3002 Exam Questions

Exam Name: Splunk IT Service Intelligence Certified Admin
Exam Code: SPLK-3002
Related Certification(s): Splunk IT Service Intelligence Certified Admin Certification
Certification Provider: Splunk
Number of SPLK-3002 practice questions in our database: 90 (updated: Apr. 16, 2025)
Expected SPLK-3002 Exam Topics, as suggested by Splunk :
  • Topic 1: Identify What ITSI Does/ Describe Reasons for Using ITSI/ Examine the ITSI User Interface
  • Topic 2: Glass Tables, Describe Glass Tables/ Use Glass Tables/ Design Glass Tables/ Configure Glass Tables
  • Topic 3: Managing Notable Events/ Define Key Notable Events Terms and their Relationships/ Describe Examples of Multi-KPI Alerts
  • Topic 4: Describe the Notable Events Workflow/ Work with Notable Events/ Investigating Issues with Deep Dives/ Describe Deep Dive Concepts and Their Relationships/ Describe Deep Dive Concepts and Their Relationships/ Use Default Deep Dives
  • Topic 5: Create and Customize New Custom Deep Dives/ Add and Configure Swim Lanes/ Describe Effective Workflows for Troubleshooting
  • Topic 6: Installing and Configuring ITSI/ List ITSI Hardware Recommendations/ Describe ITSI Deployment Options/ Identify ITSI Components
  • Topic 7: Describe the Installation Procedure/ Identify Data Input Options for ITSI/ Add Custom Data to an ITSI Deployment
  • Topic 8: Given Customer Requirements, Plan an ITSI Implementation/ Identify Site Entities/ Data Audit and Base Searches
  • Topic 9: Use a Data Audit to Identify Service Key Performance Indicators/ Use a Service Design to Implement Services in ITSI/ Thresholds and Time Policies
  • Topic 10: Create KPIs with Static and Adaptive Thresholds/ Use Time Policies to Define Flexible Thresholds/ Entities and Modules, Importing Entities
  • Topic 11: Using Entities in KPI Searches/ Templates and Dependencies/ Use Templates to Manage Services/ Define Dependencies Between Services
  • Topic 12: Anomaly Detection/ Enable Anomaly Detection/ Work with Generated Anomaly Events/ Correlation and Multi KPI Searches/ Define New Correlation Searches
  • Topic 13: Define Multi KPI Alerts/ Manage Notable Event Storage/ Aggregation Policies/ Create New Aggregation Policies
  • Topic 14: Configure User Access Control/ Create Service Level Teams/ Troubleshooting ITSI/ Backup and Restore/ Maintenance Mode, Creating Modules, Troubleshooting
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Loreta

22 days ago
Passed my Splunk ITSI Admin certification! Pass4Success's materials were spot-on for quick prep.
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Dalene

2 months ago
Just became a Splunk ITSI Certified Admin! Pass4Success made my study time super efficient.
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Veronika

3 months ago
Splunk ITSI Admin exam conquered! Pass4Success's questions were incredibly similar to the real thing.
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Lemuel

3 months ago
Happy to share that I passed the Splunk ITSI Certified Admin exam. The Pass4Success practice questions were invaluable. One challenging question was about Investigating Issues with Deep Dives. It asked how to use deep dives to troubleshoot service issues. I had some doubts about my answer, but I still succeeded.
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Crista

4 months ago
Thanks to Pass4Success, I cleared the Splunk ITSI Admin cert in record time!
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Roxanne

4 months ago
Just cleared the Splunk ITSI Certified Admin exam! The practice questions from Pass4Success were a big help. There was a tricky question about Aggregation Policies. It asked how to set up aggregation policies to combine multiple events. I wasn't entirely sure of the correct configuration, but I managed to pass.
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King

5 months ago
Passed the Splunk ITSI Admin exam with flying colors! Pass4Success's resources were invaluable.
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Moon

5 months ago
I recently passed the Splunk ITSI Certified Admin exam, and the Pass4Success practice questions were a great resource. One question that caught me off guard was about setting Thresholds and Time Policies. It asked how to configure thresholds for different KPIs. I was a bit uncertain, but I still passed the exam.
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Louis

5 months ago
Excited to announce that I passed the Splunk ITSI Certified Admin exam. The practice questions from Pass4Success were crucial. One question that puzzled me was about creating Glass Tables. It asked how to design a glass table to visualize key metrics effectively. I wasn't entirely sure of the best approach, but I managed to pass.
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Horace

6 months ago
Good point. Any insights on capacity planning with ITSI?
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Jose

6 months ago
Splunk ITSI Admin certified! Pass4Success's practice tests were key to my quick preparation.
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Dudley

6 months ago
I passed the Splunk ITSI Certified Admin exam, thanks to Pass4Success practice questions. There was a tough question on Designing Services. It asked how to structure services to ensure optimal performance and scalability. I had some doubts about my response, but I still succeeded.
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Bong

6 months ago
Overall, the exam was comprehensive but fair. I'm grateful to Pass4Success for providing relevant practice questions that helped me prepare efficiently. Their materials really aligned well with the actual exam content.
upvoted 0 times
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Nicolette

6 months ago
Happy to share that I passed the Splunk ITSI Certified Admin exam. The Pass4Success practice questions were a big help. One challenging question was about Implementing Services. It asked how to define service hierarchies and dependencies. I wasn't completely confident in my answer, but I passed nonetheless.
upvoted 0 times
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Valda

7 months ago
Aced my Splunk ITSI Admin cert! Pass4Success made prep a breeze with their relevant materials.
upvoted 0 times
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Norah

7 months ago
That's great to hear. Any final advice for future exam takers?
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Matthew

7 months ago
Just cleared the Splunk ITSI Certified Admin exam! The practice questions from Pass4Success were invaluable. There was a tricky question about creating Correlation Searches. It asked how to set up a multi-KPI search to monitor multiple metrics simultaneously. I was a bit unsure about the exact configuration, but I still made it through.
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Kirk

7 months ago
Focus on hands-on experience with ITSI. The exam tests practical knowledge, not just theory. And don't forget to thank Pass4Success for their excellent prep materials!
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Flo

7 months ago
I recently passed the Splunk IT Service Intelligence Certified Admin exam, and the Pass4Success practice questions were a great help. One question that stumped me was about configuring Access Control for different user roles. It asked how to assign specific permissions to a role to restrict access to certain dashboards. I wasn't entirely sure of the correct steps, but I managed to pass the exam.
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Sherell

8 months ago
Just passed the Splunk IT Service Intelligence Certified Admin exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Sena

8 months ago
Passing the Splunk IT Service Intelligence Certified Admin exam was a great achievement for me, and I owe a big thanks to Pass4Success for their helpful practice questions. The exam covered important topics such as configuring Glass Tables and designing them for specific use cases. One question that I remember struggling with was about the different components of the ITSI Shannon interface, as it required a detailed understanding of each element and how they work together to provide insights into IT services.
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Stephania

9 months ago
My experience taking the Splunk IT Service Intelligence Certified Admin exam was challenging but rewarding. With the assistance of Pass4Success practice questions, I was able to successfully navigate topics like describing Glass Tables and using the ITSI Shannon interface. One question that I found particularly tricky was about the reasons for using ITSI in an organization, as it required a deep understanding of the benefits and advantages it provides.
upvoted 0 times
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Lenna

9 months ago
Passed the ITSI Admin exam today! Important area: deep dives into glass table creation and customization. Expect to analyze glass table XML and troubleshoot issues. Understanding the relationship between services, KPIs, and entities in glass tables is vital. Pass4Success materials covered this topic thoroughly – definitely helped me succeed!
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Arlene

10 months ago
Just passed the Splunk ITSI Certified Admin exam! Key topic: service analytics. Expect questions on creating and configuring KPI searches. Study the process of defining and tuning KPIs for effective service monitoring. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Maricela

10 months ago
I recently passed the Splunk IT Service Intelligence Certified Admin exam with the help of Pass4Success practice questions. The exam covered topics such as identifying what ITSI does and examining the ITSI Shannon interface. One question that stood out to me was related to designing Glass Tables in ITSI, where I had to demonstrate my understanding of how to configure them for optimal performance.
upvoted 0 times
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Yaeko

11 months ago
Successfully completed the ITSI Admin certification! Encountered several questions on entity extraction and aggregation. Be prepared to interpret and troubleshoot entity extraction rules. Reviewing the entity extraction workflow in the docs was crucial. Pass4Success practice exams were a lifesaver for last-minute prep!
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Latrice

11 months ago
Just passed the Splunk IT Service Intelligence Certified Admin exam! Key topic: service health scores. Expect questions on configuring KPI thresholds and weightings. Study the impact of different threshold settings on overall health scores. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Free Splunk SPLK-3002 Exam Actual Questions

Note: Premium Questions for SPLK-3002 were last updated On Apr. 16, 2025 (see below)

Question #1

What is the default importance value for dependent services' health scores?

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Correct Answer: D

By default, impacting service health scores have an importance value of 11.


A service template is a predefined set of KPIs and entity rules that you can apply to a service or a group of services. A service template helps you standardize the configuration and monitoring of similar services across your IT environment. A service template can also include dependent services, which are services that are required for another service to function properly. For example, a web server service might depend on a database service and a network service. The default importance value for dependent services' health scores is:

D) 10. This is true because the importance value indicates how much a dependent service contributes to the health score of the parent service. The default value is 10, which means that the dependent service has the highest impact on the parent service's health score. You can change the importance value of a dependent service in the service template settings.

The other options are not correct because:

A) 11. This is not true because 11 is an invalid value for importance. The valid range is from 1 (lowest) to 10 (highest).

B) 1. This is not true because 1 is the lowest value for importance, not the default value. A value of 1 means that the dependent service has the lowest impact on the parent service's health score.

C) Unassigned. This is not true because every dependent service has an assigned importance value, which defaults to 10.

Question #2

Which of the following is a good use case for creating a custom module?

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Correct Answer: C

Creating a custom module in Splunk IT Service Intelligence (ITSI) is particularly beneficial for the purpose of migrating KPI base searches and related visualizations to other ITSI installations. Custom modules can encapsulate a set of configurations, searches, and visualizations that are tailored to specific monitoring needs or environments. By packaging these elements into a module, it becomes easier to transfer, deploy, and maintain consistency across different ITSI instances. This modularity supports the reuse of developed components, simplifying the process of scaling and replicating monitoring setups in diverse operational contexts. The ability to migrate these components seamlessly enhances operational efficiency and ensures that best practices and custom configurations can be shared across an organization's ITSI deployments.


Question #4

Which of the following are the default ports that must be configured on Splunk to use ITSI?

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Correct Answer: C

C is the correct answer because ITSI uses the default ports of Splunk Enterprise for its communication and data collection. SplunkWeb uses port 8000, SplunkD uses port 8089, and HTTP Event Collector uses port 8088. These ports can be changed if needed, but they must match the configuration of Splunk Enterprise. Reference:Ports used by ITSI

Question #5

Which of the following services often has KPIs but no entities?

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Correct Answer: C

In the context of Splunk IT Service Intelligence (ITSI), a Business Service often has Key Performance Indicators (KPIs) but might not have directly associated entities. Business Services represent high-level aggregations of organizational functions or processes and are typically measured by KPIs that reflect the performance of underlying technical services or components rather than direct infrastructure entities. For example, a Business Service might monitor overall transaction completion times or customer satisfaction scores, which are abstracted from the specific technical entities that underlie these metrics. This abstraction allows Business Services to provide a business-centric view of IT health and performance, focusing on outcomes rather than specific technical components.


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