Hmm, I'm a bit confused on this one. I know the by clause is used for something with the stats command, but I'm not totally sure what the exact purpose is. I'll have to think this through carefully.
This seems like a straightforward scenario that can be handled with a single Workflow Rule. I'd create one rule with two Workflow Actions - one to send the email and one to create the task.
Okay, let's see. I know we need the login details, but what else? I'm a bit unsure about the URL shortener - is that a requirement or just an optional feature?
Okay, I've got this. Differentiation and a strong brand are definitely benefits of CSR. The other options like lower costs seem less likely, but I'll double-check my understanding.
Benedict
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