I think the key here is to choose options that will clearly and prominently display the high-profile customer information to the sales reps. The Custom Component and Component Visibility Filter seem like the best choices to achieve that goal.
Hmm, I'm a bit confused on the TRUNCATE behavior. Does that really delete all rows for just the current session, or for all sessions? I'll need to double-check the documentation to be sure.
Haha, I bet the insurance company would love to have a 'predefined reserve' that they could just pull from whenever they needed it. But in all seriousness, I agree with Rachael - B) case reserve is the way to go here.
Charlie
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