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Your company is implementing ITIL, you are creating a QA plan to ensure you meet approved
SLAs. What is the most effective solution?
Suggested Answer: D
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12 comments · newest first
GE
Gerald
11 hours ago
Wait, how can we trust automated reports? Seems risky.
ED
Eden
6 days ago
Totally agree, option D makes the most sense!
GA
Gayla
11 days ago
I think automating reports is key for tracking SLAs.
PA
Patrick
16 days ago
Totally agree with B! Can't risk downtime.
ME
Melodie
21 days ago
C is solid for tracking performance metrics.
MI
Michell
26 days ago
Wait, are we really relying on automation for this?
CE
Celeste
1 month ago
I think D makes more sense for specific insights.
CH
Christene
1 month ago
B is the way to go! Failover automation is crucial.
BE
Bette
1 month ago
I lean towards option D since it targets application performance directly, but I’m not completely confident if that’s the best approach for overall SLA compliance.
MI
Milly
2 months ago
I feel like we practiced a similar question where automating reporting was key, but I can't recall if it was better to focus on applications or the entire system.
RO
Rodolfo
2 months ago
I think option C makes sense because it focuses on gathering data across the board, but I wonder if it might miss some application-specific issues.
MI
Mirta
2 months ago
I remember we discussed the importance of monitoring SLAs in class, but I'm not sure if automating reports for applications or arrays is more effective.