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ServiceNow CTA Exam - Topic 3 Question 2 Discussion
Topic #: 3
When advising on release and instance management, what should be considered as key governance factors?
Choose 3 answers
Key governance factors for release and instance management include:
B . Operating model and development approach: Define the organization's approach to development (e.g., Agile, Waterfall), release cycles, and how different teams collaborate on the platform.
C . Platform scope and deployed applications: Clearly define the scope of the ServiceNow platform within the organization and the applications that will be deployed. This helps with planning and resource allocation.
E . Number and purpose of instance environments: Establish a clear instance strategy, including the number of instances (dev, test, prod, etc.), their purpose, and how they are used to support development and deployment processes.
Why not the other options?
A . Release performance and instance usage analytics: While these are important for monitoring and optimization, they are not primary governance factors.
D . Day-to-day instance performance metrics: These are operational metrics, not directly related to governance decisions.
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