Hmm, I'm a bit unsure about this one. The activities seem a bit broad, and I'm not sure how an IT Service Management tool would impact them. I'll have to think this through carefully.
Hmm, let me think this through. I know I need to set the criteria for the fix-current ESUs, and it mentions the last time was 3 months ago, so I'm guessing the Date Range would be one of the options.
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