ServiceNow CIS-SM Exam - Topic 7 Question 99 Discussion

Actual exam question for ServiceNow's CIS-SM exam

Question #: 99
Topic #: 7

[All CIS-SM Questions]

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

DReduction in effort to create service maps

EReduction in change related incidents due to improved service visibility during change planning

FMore accurate alerts from monitoring tools

BFaster service issue resolution and reduced downtime due to better root cause analysis

CImproved Software Asset Management capabilities

AReduced ongoing service map maintenance effort as a result of automated map updates

Show Suggested Answer

Suggested Answer: D, E, F, C

by Lezlie at Jan 28, 2026, 02:16 AM

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Willie

21 days ago

I remember something about enhanced incident response times being a benefit, but I can't recall the specifics.

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Carline

26 days ago

I think one of the benefits is improved visibility into services, but I'm not entirely sure about the others.

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Sylvia

1 month ago

I've got a few ideas on the potential benefits of Service Mapping. I'll jot them down and see if I can select the four most relevant ones.

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Ilene

1 month ago

Service Mapping, huh? I'm not too familiar with that, but I'll give it my best shot and see what I can come up with.

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Lajuana

1 month ago

Okay, let's see. I remember discussing Service Mapping in class, so I'll try to recall the key benefits.

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Cary

2 months ago

Hmm, I'm a bit unsure about this one. Service Mapping is a new concept for me, so I'll need to think it through carefully.

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Aliza

2 months ago

I think I know how to approach this question. Let me think through the potential benefits of Service Mapping.

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