ServiceNow CIS-SM Exam - Topic 6 Question 65 Discussion
Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)
C) Helps reduce the number of unplanned changes in a customer environment. and D) Helps pinpoint code errors after a faulty application is identified. and E) Quickly identifies any recent changes performed on components of the impacted service.
A) Quickly identifies any recent incidents that occurred on components of the impacted service.
B) Narrows down possible affected components when a service is impacted.
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