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ServiceNow CIS-SM Exam - Topic 6 Question 2 Discussion

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?
B) Incident Management: Mean Time to Resolve
A) Problem Management: Number of Incidents per Known Problem
C) Event Management: Signal to Noise Ratio
D) Change Management: Number of Major Changes

ServiceNow CIS-SM Exam - Topic 6 Question 2 Discussion

Actual exam question for ServiceNow's CIS-SM exam
Question #: 2
Topic #: 6
[All CIS-SM Questions]

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

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Suggested Answer: B

by Ernie at May 08, 2022, 07:02 AM

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Detra
9 months ago
Totally with you on B! Service maps really streamline the process.
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Jina
9 months ago
Wait, are we sure about B? I thought it was more about incident volume.
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Shantell
9 months ago
A is a solid choice too, knowing problems can reduce incidents.
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Sheron
9 months ago
I think C makes more sense, clearer signals help manage events better.
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Ronny
9 months ago
Definitely B, mean time to resolve would drop with better visibility.
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Britt
10 months ago
Change Management seems less likely to improve directly from a service map, but I guess it could help in some way.
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Eulah
10 months ago
I'm not entirely sure, but I remember something about visibility helping with the Signal to Noise Ratio in Event Management.
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An
10 months ago
I think having a service map would really help with Incident Management, especially in reducing the Mean Time to Resolve.
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James
10 months ago
I practiced a question like this, and I feel like it might be related to Problem Management too, but I can't recall the specifics.
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Katy
10 months ago
The user's lack of technical skill being less obvious is an interesting point, but I'm not sure that's the "key" advantage. I'll have to weigh the options carefully.
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Mattie
10 months ago
I feel like the company should keep some cash for flexibility, but I also think it's a risk if the market sees that as a lack of growth potential.
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Hyun
10 months ago
I'm not entirely sure about this, but I'll give it my best shot and use the process of elimination.
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Ronald
10 months ago
I think the answer is Create Generated Prompt. That step allows you to dynamically generate a prompt based on a variable, which is what the question is asking for.
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Tricia
10 months ago
The key here is understanding the different types of ports in an optical network. I think the client connections are made between the transponder client ports, so I'll select that.
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