Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow CIS-SM Exam - Topic 6 Question 2 Discussion

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?
B) Incident Management: Mean Time to Resolve
A) Problem Management: Number of Incidents per Known Problem
C) Event Management: Signal to Noise Ratio
D) Change Management: Number of Major Changes

ServiceNow CIS-SM Exam - Topic 6 Question 2 Discussion

Actual exam question for ServiceNow's CIS-SM exam
Question #: 2
Topic #: 6
[All CIS-SM Questions]

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Ernie at May 08, 2022, 07:02 AM

Limited Time Offer

25%

Off

Get Premium CIS-SM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Detra
10 months ago
Totally with you on B! Service maps really streamline the process.
upvoted 0 times
...
Jina
10 months ago
Wait, are we sure about B? I thought it was more about incident volume.
upvoted 0 times
...
Shantell
11 months ago
A is a solid choice too, knowing problems can reduce incidents.
upvoted 0 times
...
Sheron
11 months ago
I think C makes more sense, clearer signals help manage events better.
upvoted 0 times
...
Ronny
11 months ago
Definitely B, mean time to resolve would drop with better visibility.
upvoted 0 times
...
Britt
11 months ago
Change Management seems less likely to improve directly from a service map, but I guess it could help in some way.
upvoted 0 times
...
Eulah
11 months ago
I'm not entirely sure, but I remember something about visibility helping with the Signal to Noise Ratio in Event Management.
upvoted 0 times
...
An
11 months ago
I think having a service map would really help with Incident Management, especially in reducing the Mean Time to Resolve.
upvoted 0 times
...
James
11 months ago
I practiced a question like this, and I feel like it might be related to Problem Management too, but I can't recall the specifics.
upvoted 0 times
...
Katy
11 months ago
The user's lack of technical skill being less obvious is an interesting point, but I'm not sure that's the "key" advantage. I'll have to weigh the options carefully.
upvoted 0 times
...
Mattie
11 months ago
I feel like the company should keep some cash for flexibility, but I also think it's a risk if the market sees that as a lack of growth potential.
upvoted 0 times
...
Hyun
11 months ago
I'm not entirely sure about this, but I'll give it my best shot and use the process of elimination.
upvoted 0 times
...
Ronald
12 months ago
I think the answer is Create Generated Prompt. That step allows you to dynamically generate a prompt based on a variable, which is what the question is asking for.
upvoted 0 times
...
Tricia
12 months ago
The key here is understanding the different types of ports in an optical network. I think the client connections are made between the transponder client ports, so I'll select that.
upvoted 0 times
...

Save Cancel