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Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?
Suggested Answer: B
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14 comments · newest first
DE
Detra
12 months ago
Totally with you on B! Service maps really streamline the process.
JI
Jina
12 months ago
Wait, are we sure about B? I thought it was more about incident volume.
SH
Shantell
1 year ago
A is a solid choice too, knowing problems can reduce incidents.
SH
Sheron
1 year ago
I think C makes more sense, clearer signals help manage events better.
RO
Ronny
1 year ago
Definitely B, mean time to resolve would drop with better visibility.
BR
Britt
1 year ago
Change Management seems less likely to improve directly from a service map, but I guess it could help in some way.
EU
Eulah
1 year ago
I'm not entirely sure, but I remember something about visibility helping with the Signal to Noise Ratio in Event Management.
AN
An
1 year ago
I think having a service map would really help with Incident Management, especially in reducing the Mean Time to Resolve.
JA
James
1 year ago
I practiced a question like this, and I feel like it might be related to Problem Management too, but I can't recall the specifics.
KA
Katy
1 year ago
The user's lack of technical skill being less obvious is an interesting point, but I'm not sure that's the "key" advantage. I'll have to weigh the options carefully.
MA
Mattie
1 year ago
I feel like the company should keep some cash for flexibility, but I also think it's a risk if the market sees that as a lack of growth potential.
HY
Hyun
1 year ago
I'm not entirely sure about this, but I'll give it my best shot and use the process of elimination.
RO
Ronald
1 year ago
I think the answer is Create Generated Prompt. That step allows you to dynamically generate a prompt based on a variable, which is what the question is asking for.
TR
Tricia
1 year ago
The key here is understanding the different types of ports in an optical network. I think the client connections are made between the transponder client ports, so I'll select that.