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ServiceNow CIS-SM Exam - Topic 6 Question 2 Discussion

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?
B) Incident Management: Mean Time to Resolve
A) Problem Management: Number of Incidents per Known Problem
C) Event Management: Signal to Noise Ratio
D) Change Management: Number of Major Changes

ServiceNow CIS-SM Exam - Topic 6 Question 2 Discussion

Actual exam question for ServiceNow's CIS-SM exam
Question #: 2
Topic #: 6
[All CIS-SM Questions]

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

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Suggested Answer: B

by Ernie at May 08, 2022, 07:02 AM

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Detra
7 months ago
Totally with you on B! Service maps really streamline the process.
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Jina
7 months ago
Wait, are we sure about B? I thought it was more about incident volume.
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Shantell
8 months ago
A is a solid choice too, knowing problems can reduce incidents.
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Sheron
8 months ago
I think C makes more sense, clearer signals help manage events better.
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Ronny
8 months ago
Definitely B, mean time to resolve would drop with better visibility.
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Britt
8 months ago
Change Management seems less likely to improve directly from a service map, but I guess it could help in some way.
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Eulah
8 months ago
I'm not entirely sure, but I remember something about visibility helping with the Signal to Noise Ratio in Event Management.
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An
8 months ago
I think having a service map would really help with Incident Management, especially in reducing the Mean Time to Resolve.
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James
8 months ago
I practiced a question like this, and I feel like it might be related to Problem Management too, but I can't recall the specifics.
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Katy
8 months ago
The user's lack of technical skill being less obvious is an interesting point, but I'm not sure that's the "key" advantage. I'll have to weigh the options carefully.
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Mattie
8 months ago
I feel like the company should keep some cash for flexibility, but I also think it's a risk if the market sees that as a lack of growth potential.
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Hyun
8 months ago
I'm not entirely sure about this, but I'll give it my best shot and use the process of elimination.
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Ronald
9 months ago
I think the answer is Create Generated Prompt. That step allows you to dynamically generate a prompt based on a variable, which is what the question is asking for.
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Tricia
9 months ago
The key here is understanding the different types of ports in an optical network. I think the client connections are made between the transponder client ports, so I'll select that.
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