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ServiceNow CIS-SM Exam - Topic 2 Question 107 Discussion

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered byrunning Service Mapping?
C) Applications, Licenses, IP Addresses
A) Hardware, Installed Software, Network Gear
B) Physical Components, Logical Components, Certificates
D) Cloud Services, Applications, CI Relationships
E) Hardware, Licenses, CI Relationships

ServiceNow CIS-SM Exam - Topic 2 Question 107 Discussion

Actual exam question for ServiceNow's CIS-SM exam
Question #: 107
Topic #: 2
[All CIS-SM Questions]

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by

running Service Mapping?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Galen at Jul 01, 2026, 05:14 AM

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Sharen
4 days ago
D definitely captures modern IT environments.
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Denae
9 days ago
B is interesting, but lacks practical examples.
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Goldie
15 days ago
But A misses out on cloud aspects. D is more comprehensive.
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Rochell
20 days ago
A seems solid too. Hardware is essential.
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Lili
25 days ago
I agree, D covers a lot of ground.
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Ngoc
1 month ago
I think D is the best choice. Cloud services are crucial now.
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Jules
1 month ago
I’m surprised they didn’t include virtual machines in any option!
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Cristy
1 month ago
B sounds right, especially with logical components included.
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Dianne
2 months ago
Wait, are we really considering IP Addresses as CIs?
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Ciara
2 months ago
I think D is more comprehensive, though.
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Coletta
2 months ago
Definitely A, covers all the basics!
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Naomi
2 months ago
I was leaning towards C, but now I’m questioning if it really captures the full scope of what Service Mapping discovers.
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Pete
2 months ago
I feel like A is too limited since it only mentions hardware and software. We need to consider more types of CIs.
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Stephane
2 months ago
I'm not entirely sure, but I remember a practice question that emphasized the importance of CI relationships, so maybe D is the right choice?
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Flo
3 months ago
I think the answer might be B because it covers both physical and logical aspects, which seems broad.
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