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ServiceNow CIS-SIR Exam - Topic 2 Question 54 Discussion

When a service desk agent uses the Create Security Incident UI action from a regular incident, what occurs?
A) The incident is marked resolved with an automatic security resolution code
B) A security incident is raised on their behalf but only a notification is displayed
C) A security incident is raised on their behalf and displayed to the service desk agent
D) The service desk agent is redirected to the Security Incident Catalog to complete the record producer

ServiceNow CIS-SIR Exam - Topic 2 Question 54 Discussion

Actual exam question for ServiceNow's CIS-SIR exam
Question #: 54
Topic #: 2
[All CIS-SIR Questions]

When a service desk agent uses the Create Security Incident UI action from a regular incident, what occurs?

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Suggested Answer: A

by Juan at Jul 15, 2024, 01:04 AM

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Laticia
9 months ago
Sounds too easy, I doubt it works like that.
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Cecilia
10 months ago
Yeah, I remember it being option C too.
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Taryn
10 months ago
Wait, are you sure? I thought it just showed a notification.
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Glenna
10 months ago
Totally agree, it's option C!
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Hailey
10 months ago
I think a security incident is raised and shown to the agent.
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Chan
11 months ago
I thought the agent would be redirected to a catalog to finish the details, but I need to double-check that.
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Theola
11 months ago
I feel like a security incident gets raised and displayed to the agent, but I could be mixing it up with another process.
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Martina
11 months ago
I remember a practice question where the incident was marked resolved automatically, but I can't recall if that's the case here.
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Thurman
11 months ago
I think when you create a security incident, it might just notify you without fully raising it. But I'm not entirely sure.
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Rashad
11 months ago
I'm not entirely sure about this one. I'll have to carefully read through the options and think about the typical behavior of the Create Security Incident UI action.
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Ludivina
11 months ago
Okay, let me think this through. I'm pretty sure a security incident is raised on the agent's behalf, but I'm not sure if it's just a notification or if the incident is actually displayed to them.
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Buddy
11 months ago
Hmm, I'm a bit confused. Does the incident get automatically resolved with a security resolution code, or is the agent just redirected to the Security Incident Catalog?
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Irma
11 months ago
I think I know the answer to this one. The Create Security Incident UI action should raise a new security incident and display it to the service desk agent.
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Johanna
11 months ago
I've seen this type of question before. I believe the correct answer is that a security incident is raised and displayed to the service desk agent, not just a notification.
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Tanesha
11 months ago
Hmm, I'm a little unsure about this one. I'm thinking option C might be the best approach, where you disable all services and then bring them up individually to isolate the issue. But I'm not 100% sure.
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Daryl
11 months ago
I'm pretty confident about this one. The PDCA cycle is all about a process-centric approach, so I'll select True.
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Shawna
11 months ago
I remember setting up NetFlow before, but the DSCP settings kind of throw me off. I think CS3 is correct for export, right?
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Gayla
12 months ago
I remember something about custom post-functions not being included in exports, but I'm not completely sure if that's the main reason.
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Ashlyn
2 years ago
D is the way to go. Redirecting the agent to the Security Incident Catalog is the logical step.
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Shawnda
2 years ago
Haha, this question is a real security incident in itself! I'll go with C, just to be safe.
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Mariann
2 years ago
I'm going with C. Raising a security incident and displaying it to the agent makes the most sense.
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Marvel
2 years ago
Hmm, I'm not sure. B sounds like it could be the answer, but I'll have to think about it some more.
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Donette
2 years ago
I agree, B does sound like a possibility. Let's double check the documentation.
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Bulah
2 years ago
I'm leaning towards B) A security incident is raised on their behalf but only a notification is displayed
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Domingo
2 years ago
I believe it's D) The service desk agent is redirected to the Security Incident Catalog to complete the record producer
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Sena
2 years ago
I think it's C) A security incident is raised on their behalf and displayed to the service desk agent
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Vincent
2 years ago
Because the agent needs to complete the record producer in the Security Incident Catalog.
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Ivette
2 years ago
D seems like the right choice here. The agent should be redirected to the Security Incident Catalog to complete the record.
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Pearlie
2 years ago
Agreed, D seems like the most logical option for the service desk agent to follow.
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Beula
2 years ago
I think D is correct too. It makes sense for the agent to complete the record in the Security Incident Catalog.
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Refugia
2 years ago
D
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Nobuko
2 years ago
Why do you think it's D?
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Lourdes
2 years ago
I think option C is the correct answer. A security incident should be raised and displayed to the service desk agent.
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Bernardo
2 years ago
I'm not sure, but I think option A can be ruled out as the incident is not marked resolved.
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Slyvia
2 years ago
I think option D might also be a possibility, redirecting to the Security Incident Catalog makes sense.
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Wilda
2 years ago
I agree, option C seems to be the most logical choice.
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Vincent
2 years ago
I disagree, I believe it's D.
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Nobuko
2 years ago
I think the answer is C.
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