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When a service desk agent uses the Create Security Incident UI action from a regular incident, what occurs?
Suggested Answer: A
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38 comments · newest first
LA
Laticia
11 months ago
Sounds too easy, I doubt it works like that.
CE
Cecilia
11 months ago
Yeah, I remember it being option C too.
TA
Taryn
11 months ago
Wait, are you sure? I thought it just showed a notification.
GL
Glenna
12 months ago
Totally agree, it's option C!
HA
Hailey
12 months ago
I think a security incident is raised and shown to the agent.
CH
Chan
1 year ago
I thought the agent would be redirected to a catalog to finish the details, but I need to double-check that.
TH
Theola
1 year ago
I feel like a security incident gets raised and displayed to the agent, but I could be mixing it up with another process.
MA
Martina
1 year ago
I remember a practice question where the incident was marked resolved automatically, but I can't recall if that's the case here.
TH
Thurman
1 year ago
I think when you create a security incident, it might just notify you without fully raising it. But I'm not entirely sure.
RA
Rashad
1 year ago
I'm not entirely sure about this one. I'll have to carefully read through the options and think about the typical behavior of the Create Security Incident UI action.
LU
Ludivina
1 year ago
Okay, let me think this through. I'm pretty sure a security incident is raised on the agent's behalf, but I'm not sure if it's just a notification or if the incident is actually displayed to them.
BU
Buddy
1 year ago
Hmm, I'm a bit confused. Does the incident get automatically resolved with a security resolution code, or is the agent just redirected to the Security Incident Catalog?
IR
Irma
1 year ago
I think I know the answer to this one. The Create Security Incident UI action should raise a new security incident and display it to the service desk agent.
JO
Johanna
1 year ago
I've seen this type of question before. I believe the correct answer is that a security incident is raised and displayed to the service desk agent, not just a notification.
TA
Tanesha
1 year ago
Hmm, I'm a little unsure about this one. I'm thinking option C might be the best approach, where you disable all services and then bring them up individually to isolate the issue. But I'm not 100% sure.
DA
Daryl
1 year ago
I'm pretty confident about this one. The PDCA cycle is all about a process-centric approach, so I'll select True.
SH
Shawna
1 year ago
I remember setting up NetFlow before, but the DSCP settings kind of throw me off. I think CS3 is correct for export, right?
GA
Gayla
1 year ago
I remember something about custom post-functions not being included in exports, but I'm not completely sure if that's the main reason.
AS
Ashlyn
2 years ago
D is the way to go. Redirecting the agent to the Security Incident Catalog is the logical step.
SH
Shawnda
2 years ago
Haha, this question is a real security incident in itself! I'll go with C, just to be safe.
MA
Mariann
2 years ago
I'm going with C. Raising a security incident and displaying it to the agent makes the most sense.
MA
Marvel
2 years ago
Hmm, I'm not sure. B sounds like it could be the answer, but I'll have to think about it some more.
DO
Donette
2 years ago
I agree, B does sound like a possibility. Let's double check the documentation.
BU
Bulah
2 years ago
I'm leaning towards B) A security incident is raised on their behalf but only a notification is displayed
DO
Domingo
2 years ago
I believe it's D) The service desk agent is redirected to the Security Incident Catalog to complete the record producer
SE
Sena
2 years ago
I think it's C) A security incident is raised on their behalf and displayed to the service desk agent
VI
Vincent
2 years ago
Because the agent needs to complete the record producer in the Security Incident Catalog.
IV
Ivette
2 years ago
D seems like the right choice here. The agent should be redirected to the Security Incident Catalog to complete the record.
PE
Pearlie
2 years ago
Agreed, D seems like the most logical option for the service desk agent to follow.
BE
Beula
2 years ago
I think D is correct too. It makes sense for the agent to complete the record in the Security Incident Catalog.
RE
Refugia
2 years ago
D
NO
Nobuko
2 years ago
Why do you think it's D?
LO
Lourdes
2 years ago
I think option C is the correct answer. A security incident should be raised and displayed to the service desk agent.
BE
Bernardo
2 years ago
I'm not sure, but I think option A can be ruled out as the incident is not marked resolved.
SL
Slyvia
2 years ago
I think option D might also be a possibility, redirecting to the Security Incident Catalog makes sense.
WI
Wilda
2 years ago
I agree, option C seems to be the most logical choice.
VI
Vincent
2 years ago
I disagree, I believe it's D.
NO
Nobuko
2 years ago
I think the answer is C.