ServiceNow CIS-SAM Exam - Topic 6 Question 101 Discussion

Actual exam question for ServiceNow's CIS-SAM exam

Question #: 101
Topic #: 6

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: B

by Dahlia at Jan 05, 2026, 05:16 AM

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Ramonita

4 months ago

But B is safer. Consistency matters.

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Jovita

4 months ago

A makes sense. Business needs change.

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Mollie

5 months ago

I disagree, it's B. We should stick to standards.

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Johnson

5 months ago

I think it's A. Flexibility is key.

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Glen

5 months ago

False, we should stick to the original logic for consistency.

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Laquita

5 months ago

True, as long as it's documented properly.

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Danica

5 months ago

Surprised this is even a question, isn't it risky?

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Gayla

5 months ago

I disagree, changing scripts can lead to bigger issues.

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Desmond

6 months ago

That's definitely a yes! Flexibility is key.

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Van

6 months ago

Modifying compliance scripts? That's like trying to hack the IRS - not a good idea.

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Rosendo

6 months ago

B) False. Compliance is not a suggestion, it's the law!

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Ilda

7 months ago

Haha, good one! Next, they'll ask if we can just delete the audit trail.

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Flo

7 months ago

False. Compliance and reconciliation are critical, you can't just change them on a whim.

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Denna

7 months ago

That's a hard no. Modifying scripts and business logic is a big no-no.

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Beatriz

7 months ago

I vaguely recall that modifications can be risky, but there might be exceptions if it's properly documented or approved.

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Arlyne

7 months ago

I'm not entirely sure, but I think the answer might be false because changing business rules could lead to compliance issues.

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Regenia

8 months ago

I feel like we practiced a similar question where we discussed the importance of maintaining integrity in reconciliation processes.

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Terrilyn

8 months ago

I think I remember something about compliance needing to be consistent, so maybe modifying scripts isn't allowed?

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Janine

8 months ago

Ooh, this is a tricky ethical dilemma. I'll need to review the company policies and best practices to make sure I give the right answer.

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Chantay

8 months ago

Modifying the core system to accommodate a customer request? That sounds like a slippery slope to me. I'll have to weigh the pros and cons carefully.

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Kaycee

8 months ago

I've seen issues like this before. I think the key is to really understand the potential risks and consequences before making any changes.

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Lavina

8 months ago

Yikes, this is a tough call. I'm not sure if it's ever okay to modify the core logic like that, even if the customer isn't happy.

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Dannette

9 months ago

Hmm, this seems like a tricky one. I'll need to think carefully about the implications of modifying the scripts and business rules.

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Adolph

2 months ago

True, but sometimes adjustments are necessary for compliance.

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Ezekiel

3 months ago

Modifying scripts can lead to more issues later.

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Pearly

4 months ago

I agree, it’s a tricky situation.

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