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ServiceNow CIS-SAM Exam - Topic 6 Question 101 Discussion

Actual exam question for ServiceNow's CIS-SAM exam
Question #: 101
Topic #: 6
[All CIS-SAM Questions]

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

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Suggested Answer: B

by Dahlia at Jan 05, 2026, 05:16 AM

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Ilda
19 days ago
Haha, good one! Next, they'll ask if we can just delete the audit trail.
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Flo
24 days ago
False. Compliance and reconciliation are critical, you can't just change them on a whim.
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Denna
29 days ago
That's a hard no. Modifying scripts and business logic is a big no-no.
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Beatriz
1 month ago
I vaguely recall that modifications can be risky, but there might be exceptions if it's properly documented or approved.
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Arlyne
1 month ago
I'm not entirely sure, but I think the answer might be false because changing business rules could lead to compliance issues.
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Regenia
1 month ago
I feel like we practiced a similar question where we discussed the importance of maintaining integrity in reconciliation processes.
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Terrilyn
2 months ago
I think I remember something about compliance needing to be consistent, so maybe modifying scripts isn't allowed?
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Janine
2 months ago
Ooh, this is a tricky ethical dilemma. I'll need to review the company policies and best practices to make sure I give the right answer.
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Chantay
2 months ago
Modifying the core system to accommodate a customer request? That sounds like a slippery slope to me. I'll have to weigh the pros and cons carefully.
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Kaycee
2 months ago
I've seen issues like this before. I think the key is to really understand the potential risks and consequences before making any changes.
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Lavina
2 months ago
Yikes, this is a tough call. I'm not sure if it's ever okay to modify the core logic like that, even if the customer isn't happy.
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Dannette
3 months ago
Hmm, this seems like a tricky one. I'll need to think carefully about the implications of modifying the scripts and business rules.
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