ServiceNow CIS-RCI Exam - Topic 3 Question 73 Discussion

Actual exam question for ServiceNow's CIS-RCI exam

Question #: 73
Topic #: 3

[All CIS-RCI Questions]

Service Level Agreements can be used for the which of the following? (Choose two.)

ARisk Issues

BRisk

CRisk Statement

DRisk Response Task

ERisk Framework

Show Suggested Answer

Suggested Answer: A, C

by Bobbye at Sep 14, 2024, 10:56 AM

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Delmy

5 months ago

Risk Response Task is also a valid use for SLAs, right?

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Lenora

5 months ago

Wait, can SLAs really cover Risk Framework? That seems off.

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Tandra

5 months ago

Totally agree, Risk and Risk Issues are spot on!

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Josefa

6 months ago

I thought they were more for performance metrics, not risk.

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Kanisha

6 months ago

SLAs are definitely used for Risk Issues and Risk!

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Renea

6 months ago

I'm a bit confused about the terms, but I think SLAs are more about managing expectations rather than frameworks or statements.

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Ruthann

6 months ago

I feel like we practiced a question similar to this, and I think Risk Response Task could be one of the answers.

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Carissa

6 months ago

I think SLAs might relate to Risk and Risk Issues, but I can't recall if they cover anything else.

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Zita

7 months ago

I remember we discussed how SLAs are often tied to specific service metrics, but I'm not sure which options apply here.

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Curtis

7 months ago

This is a good opportunity to apply my knowledge of Service Level Agreements. I'll carefully read through the options and select the two that best fit the purpose of these agreements.

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Blossom

7 months ago

Hmm, I'm a bit unsure about this one. I know Service Level Agreements are important, but I'm not sure exactly how they're used. I'll try to eliminate the options that don't seem relevant.

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Francene

7 months ago

I'm pretty confident that Service Level Agreements are used for risk management, so I'll select the options related to risk.

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Dan

7 months ago

Okay, let's think this through. Service Level Agreements are typically used to manage expectations and ensure quality of service, so I'm guessing the correct answers will be related to that.

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Allene

7 months ago

This question seems straightforward, but I want to make sure I understand the concept of Service Level Agreements before answering.

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Wilda

2 years ago

I'd say A and D are the way to go. Gotta keep those service levels high, am I right?

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Renea

1 year ago

Agreed, it's crucial to address risk issues and have a plan for risk response tasks to maintain high service levels.

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Nan

1 year ago

Definitely, those are important aspects to consider when setting up Service Level Agreements.

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Carrol

1 year ago

D) Risk Response Task

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Willie

1 year ago

A) Risk Issues

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Carol

2 years ago

I believe SLAs can also be used for Risk Framework. It helps in establishing a structured approach to managing risks.

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Eladia

2 years ago

Ha! I bet the exam writer thought they were being clever with all these 'risk' options. But we know SLAs are really about ensuring service quality, not just risk management.

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