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ServiceNow CIS-RCI Exam - Topic 3 Question 73 Discussion

Posted by Bobbye on Sep 14, 2024 at 10:56 AM

Service Level Agreements can be used for the which of the following? (Choose two.)

Suggested Answer: A, C

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39 comments · newest first
DE
Delmy 11 months ago
Risk Response Task is also a valid use for SLAs, right?
LE
Lenora 11 months ago
Wait, can SLAs really cover Risk Framework? That seems off.
TA
Tandra 11 months ago
Totally agree, Risk and Risk Issues are spot on!
JO
Josefa 12 months ago
I thought they were more for performance metrics, not risk.
KA
Kanisha 12 months ago
SLAs are definitely used for Risk Issues and Risk!
RE
Renea 1 year ago
I'm a bit confused about the terms, but I think SLAs are more about managing expectations rather than frameworks or statements.
RU
Ruthann 1 year ago
I feel like we practiced a question similar to this, and I think Risk Response Task could be one of the answers.
CA
Carissa 1 year ago
I think SLAs might relate to Risk and Risk Issues, but I can't recall if they cover anything else.
ZI
Zita 1 year ago
I remember we discussed how SLAs are often tied to specific service metrics, but I'm not sure which options apply here.
CU
Curtis 1 year ago
This is a good opportunity to apply my knowledge of Service Level Agreements. I'll carefully read through the options and select the two that best fit the purpose of these agreements.
BL
Blossom 1 year ago
Hmm, I'm a bit unsure about this one. I know Service Level Agreements are important, but I'm not sure exactly how they're used. I'll try to eliminate the options that don't seem relevant.
FR
Francene 1 year ago
I'm pretty confident that Service Level Agreements are used for risk management, so I'll select the options related to risk.
DA
Dan 1 year ago
Okay, let's think this through. Service Level Agreements are typically used to manage expectations and ensure quality of service, so I'm guessing the correct answers will be related to that.
AL
Allene 1 year ago
This question seems straightforward, but I want to make sure I understand the concept of Service Level Agreements before answering.
WI
Wilda 2 years ago
I'd say A and D are the way to go. Gotta keep those service levels high, am I right?
RE
Renea 2 years ago
↳ replying to Wilda
Agreed, it's crucial to address risk issues and have a plan for risk response tasks to maintain high service levels.
NA
Nan 2 years ago
↳ replying to Wilda
Definitely, those are important aspects to consider when setting up Service Level Agreements.
CA
Carrol 2 years ago
↳ replying to Wilda
D) Risk Response Task
WI
Willie 2 years ago
↳ replying to Wilda
A) Risk Issues
CA
Carol 2 years ago
I believe SLAs can also be used for Risk Framework. It helps in establishing a structured approach to managing risks.
EL
Eladia 2 years ago
Ha! I bet the exam writer thought they were being clever with all these 'risk' options. But we know SLAs are really about ensuring service quality, not just risk management.
AV
Avery 2 years ago
↳ replying to Eladia
D) Risk Response Task
BE
Beata 2 years ago
↳ replying to Eladia
A) Risk Issues
LE
Leslie 2 years ago
Looks like B is a bit too vague. SLAs are more about managing the agreed-upon service levels, not just risk in general.
ED
Edda 2 years ago
Hmm, I'm not sure about C and E. Aren't those more related to risk management in general?
VO
Vonda 2 years ago
↳ replying to Edda
D) Risk Response Task
GL
Glory 2 years ago
↳ replying to Edda
E) Risk Framework
CR
Cristina 2 years ago
↳ replying to Edda
D) Risk Response Task
GW
Gwenn 2 years ago
↳ replying to Edda
B) Risk
CH
Christoper 2 years ago
↳ replying to Edda
B) Risk
BE
Benedict 2 years ago
↳ replying to Edda
A) Risk Issues
RO
Roxanne 2 years ago
↳ replying to Edda
A) Risk Issues
AL
Alline 2 years ago
I agree with Candra. SLAs help in managing risks and setting clear expectations for risk response.
KI
Kirk 2 years ago
I think A and D are the correct answers. SLAs can be used to address risk issues and risk response tasks.
TY
Tyra 2 years ago
↳ replying to Kirk
I think it might be A and C.
MA
Marylyn 2 years ago
↳ replying to Kirk
I'm pretty sure it's A and D as well.
RO
Ronna 2 years ago
↳ replying to Kirk
I think it's A and B actually.
MI
Minna 2 years ago
↳ replying to Kirk
I agree, A and D are the correct answers.
CA
Candra 2 years ago
I think Service Level Agreements can be used for Risk Issues and Risk Response Task.
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