ServiceNow Exam CIS-EM Topic 8 Question 71 Discussion

Actual exam question for ServiceNow's CIS-EM exam

Question #: 71
Topic #: 8

Based on the information shown, which of the following three alerts should be processed first?

AThe Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)
1. Business services -- (3.0, 1000000)
2. Severity -- (1.0, 100000)
3. CI type -- (60.0, 100)
4. Role -- (2.0, 10)
5. Secondary -- (0)
6. State -- (1.0, 0.001)

BThe Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)
1. Business services -- (4.0, 1000000.0)
2. Severity -- (4.0, 100000.0)
3. CI type -- (60.0, 100.0)
4. Role -- (2.0, 10.0)
5. Secondary -- (0)
6. State -- (1.0, 0.001)

CThe Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)
1. Business services -- (3.0, 1000000.0)
2. Severity -- (3.0, 100000.0)
3. CI type -- (60.0, 100.0)
4. Role -- (2.0, 10.0)
5. Secondary -- (0)
6. State -- (1.0, 0.001)

DThey should be processed in the order in which they were received.

Show Suggested Answer

Suggested Answer: B

by Shawana at Jan 24, 2025, 04:14 PM

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Viola

1 months ago

Oh, this is easy! It's clearly option B. I mean, if they wanted us to process the alerts in the order they were received, they would have just said that, right? This is a certification exam, not a game of 'Guess what the instructor is thinking.'

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Mariann

13 days ago

Yeah, the factors in option B have higher weights compared to the other options.

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Brock

20 days ago

I agree, option B has the highest Alert Priority score.

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Yuki

1 months ago

Definitely option B. The priority factors are well-defined, and the alert with the highest score should take precedence. I hope the exam doesn't have any trick questions like 'They should be processed in the order they were received' - that would just be cruel!

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Linn

1 months ago

Hmm, I'd say the alert with the highest score, which is B, should be processed first. That's a no-brainer, right? Unless you're a brainiac who likes to overthink things.

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Hershel

1 months ago

The alert with the highest priority score of 4406020.001 should be processed first. The factors are clearly weighted, with Business services and Severity having the highest priority.

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