Discuss ServiceNow CIS-EM Exam Topic 8 Question 71

Based on the information shown, which of the following three alerts should be processed first?

AThe Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)
1. Business services -- (3.0, 1000000)
2. Severity -- (1.0, 100000)
3. CI type -- (60.0, 100)
4. Role -- (2.0, 10)
5. Secondary -- (0)
6. State -- (1.0, 0.001)

BThe Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)
1. Business services -- (4.0, 1000000.0)
2. Severity -- (4.0, 100000.0)
3. CI type -- (60.0, 100.0)
4. Role -- (2.0, 10.0)
5. Secondary -- (0)
6. State -- (1.0, 0.001)

CThe Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)
1. Business services -- (3.0, 1000000.0)
2. Severity -- (3.0, 100000.0)
3. CI type -- (60.0, 100.0)
4. Role -- (2.0, 10.0)
5. Secondary -- (0)
6. State -- (1.0, 0.001)

DThey should be processed in the order in which they were received.

Suggested Answer: B

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28 comments · newest first

Werner 11 months ago

Processing by arrival time? That’s risky, right?

Chantell 11 months ago

Definitely going with Alert B, it’s the most critical.

Art 11 months ago

Wait, why is severity so low in Alert A? Seems off.

Herschel 12 months ago

I disagree, Alert C has a higher severity score.

Shelba 12 months ago

Alert B has the highest priority score, makes sense to process it first.

Matilda 1 year ago

I feel like the alerts should be processed based on their scores, but I also remember that sometimes the timing of the alerts can matter too.

Paris 1 year ago

I'm a bit confused about the weights assigned to each category. Does the severity score have more impact than the business service score in this case?

Wilson 1 year ago

I think we practiced a similar question where we had to compare alert scores. If I recall correctly, the one with the highest severity and business service score should be prioritized.

Louis 1 year ago

I remember we discussed how to calculate the total priority score based on the weights, but I'm not sure which alert has the highest score overall.

Laticia 1 year ago

Okay, I think I've got it. The key is to look at the priority order of the factors, with business services being the most important. So I'd process the alert with the highest business services score first.

Geoffrey 1 year ago

Based on the information provided, I believe the alert with the highest priority score of 4406020.001 should be processed first, as it has the highest weights for business services and severity.

Lavonne 1 year ago

I'm a bit confused by all the different factors and weights. I'll need to double-check my understanding to make sure I'm interpreting this correctly.

Laura 1 year ago

Okay, let's see. The priority scores are 3106020.001, 4406020.001, and 3306020.001. Looks like the highest score is 4406020.001, so I think that one should be processed first.

Antonio 1 year ago

Hmm, this looks like a tricky one. I'll need to carefully compare the priority scores and factors to determine which alert should be processed first.

Viola 2 years ago

Oh, this is easy! It's clearly option B. I mean, if they wanted us to process the alerts in the order they were received, they would have just said that, right? This is a certification exam, not a game of 'Guess what the instructor is thinking.'

Silva 1 year ago

↳ replying to Viola

Definitely, it makes sense to process the alert with the highest priority score first.

Mariann 1 year ago

↳ replying to Viola

Yeah, the factors in option B have higher weights compared to the other options.

Brock 1 year ago

↳ replying to Viola

I agree, option B has the highest Alert Priority score.

Yuki 2 years ago

Definitely option B. The priority factors are well-defined, and the alert with the highest score should take precedence. I hope the exam doesn't have any trick questions like 'They should be processed in the order they were received' - that would just be cruel!

Linn 2 years ago

Hmm, I'd say the alert with the highest score, which is B, should be processed first. That's a no-brainer, right? Unless you're a brainiac who likes to overthink things.

Tomas 1 year ago

↳ replying to Linn

It's important to focus on the alert that poses the highest risk, which in this case is alert B.

Marquetta 1 year ago

↳ replying to Linn

Processing alerts in order of their scores is the most efficient way to handle them.

Nichelle 1 year ago

↳ replying to Linn

Yeah, it makes sense to prioritize the alert with the highest score to address the most critical issue.

Charlie 1 year ago

↳ replying to Linn

I agree, the alert with the highest score should definitely be processed first.

Hershel 2 years ago

The alert with the highest priority score of 4406020.001 should be processed first. The factors are clearly weighted, with Business services and Severity having the highest priority.

Brett 2 years ago

But what if the order in which they were received is important for some reason?

Thaddeus 2 years ago

I agree with Tesha. It makes sense to prioritize based on the calculated score.

Tesha 2 years ago

I think we should process the alert with the highest Alert Priority score first.

ServiceNow CIS-EM Exam - Topic 8 Question 71 Discussion