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ServiceNow CIS-EM Exam - Topic 6 Question 37 Discussion

Posted by Salena on Jul 27, 2023 at 07:01 AM

What does Operational Intelligence proactively identify before they cause service outages?

Suggested Answer: B, D

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36 comments · newest first
MA
Mable 11 months ago
I disagree, defects are usually the root cause of service issues.
WY
Wynell 11 months ago
Surprised that orphaned CIs aren't mentioned more often!
KA
Kate 12 months ago
Missing CMDB data is a big deal, but not the main focus here.
PA
Pansy 12 months ago
I think it's alert correlations that really help prevent outages.
AN
Annmarie 1 year ago
Definitely anomalies! They can signal issues before they escalate.
CA
Caitlin 1 year ago
I’m leaning towards anomalies being the answer, but orphaned CIs also sound familiar from our last review session.
KA
Katy 1 year ago
Missing CMDB data seems like it could be a factor, but I feel like it’s more about detecting defects or anomalies.
ES
Estrella 1 year ago
I remember we discussed alert correlations in a similar practice question, but I can't recall if that's what they focus on before outages.
MA
Mariann 1 year ago
I think Operational Intelligence is about identifying anomalies, but I'm not completely sure if that's the right term they used in class.
DO
Dortha 1 year ago
I'm a bit unsure on this one. The options all seem related to a BIA, but I'll try to eliminate the ones that don't fit. Developing a mission statement feels a bit out of scope for a BIA.
CO
Cordell 1 year ago
This is a good opportunity to apply my knowledge of message definitions. I'll take my time and make sure I understand the details before selecting an answer.
LO
Lonny 1 year ago
Okay, I've got this. The key is to remember that multi-factor authentication requires two or more forms of verification, like a password plus a code sent to your phone. I'm pretty confident the answer is D, since a Windows 10 PIN code alone wouldn't qualify as a second factor.
CA
Catalina 1 year ago
I think we talked about detecting fraud through documentation, but I'm not sure if it was about voided purchases or something else.
CL
Clarence 1 year ago
Orphaned CIs? Sounds like a great band name, but not the right answer. Definitely going with E - the 'E' stands for 'Exterminate the anomalies!'
LO
Louis 1 year ago
↳ replying to Clarence
Definitely going with E - the 'E' stands for 'Exterminate the anomalies!'
SO
Son 1 year ago
↳ replying to Clarence
Orphaned CIs? Sounds like a great band name, but not the right answer.
MA
Marcos 1 year ago
Missing CMDB data? Sounds like a recipe for disaster. I'll stick with E - can't go wrong with anomalies!
VI
Virgilio 1 year ago
↳ replying to Marcos
Anomalies are a good choice, they can help catch potential problems before they escalate.
WA
Wade 1 year ago
↳ replying to Marcos
Orphaned CIs can definitely cause issues if not identified early on.
JU
Justine 1 year ago
↳ replying to Marcos
Alert correlations are also important to consider, they can help prevent service outages.
CH
Chery 2 years ago
Defects are always a concern, but I think E is the way to go. Gotta catch those anomalies before they catch us!
DO
Domingo 1 year ago
↳ replying to Chery
Orphaned CIs can definitely cause headaches if not identified early.
LA
Lavonda 1 year ago
↳ replying to Chery
True, missing CMDB data can lead to confusion and errors.
BR
Brock 1 year ago
↳ replying to Chery
Alert correlations can also help us catch issues before they escalate.
EI
Eileen 1 year ago
↳ replying to Chery
I agree, anomalies can be sneaky and cause big problems.
DA
Dana 1 year ago
↳ replying to Chery
Orphaned CIs can also be a source of trouble if not properly managed.
ER
Erick 1 year ago
↳ replying to Chery
True, missing CMDB data can lead to gaps in our monitoring and make it harder to detect anomalies.
RO
Roslyn 1 year ago
↳ replying to Chery
Alert correlations can also help us pinpoint potential issues before they escalate.
DE
Deane 1 year ago
↳ replying to Chery
I agree, anomalies can be sneaky and cause big problems if not caught early.
OT
Otis 2 years ago
Hmm, alert correlations seem like the most proactive approach here. I'll go with C.
SE
Sena 1 year ago
↳ replying to Otis
I think anomalies could also be a proactive indicator of potential issues.
JO
Jonell 1 year ago
↳ replying to Otis
I agree, alert correlations can help prevent service outages.
GE
Georgiann 2 years ago
Operational Intelligence should identify any anomalies before they cause issues. E is the correct answer.
RE
Rebecka 2 years ago
But what about alert correlations? Wouldn't they also help in identifying issues before they escalate?
JO
Josphine 2 years ago
I agree with Lisha, anomalies can be a major indicator of potential service outages.
LI
Lisha 2 years ago
I think Operational Intelligence proactively identifies anomalies before they cause service outages.
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