Discuss ServiceNow CIS-EM Exam Topic 5 Question 91

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

AThe support agent does not have the evt_mgmt_user role.

BThe support agent only has the evt_mgmt_admin role.

CThe support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.

DThe support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

Suggested Answer: A

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27 comments · newest first

Hobert 3 days ago

B is unlikely. Admins usually have broader permissions.

Dexter 8 days ago

A makes sense. Roles are crucial for closing alerts properly.

Jamie 14 days ago

I disagree, D seems off. If they lack operator role, it could be an issue.

Glory 19 days ago

I lean towards D. Having the user role should be enough, right?

Marti 24 days ago

I feel like it's C. The operator role might not have enough permissions.

Vincenza 29 days ago

I think it's A. Without the evt_mgmt_user role, the agent can't close alerts.

Vanesa 1 month ago

I think A is unlikely. They need some role to close alerts.

Sabra 1 month ago

I’m torn between C and D. Both have valid points.

Tora 1 month ago

But without operator, it might not work. C is safer.

Alison 2 months ago

What about D? User role should help, right?

Cecily 2 months ago

I agree, C makes sense. No user role means no alert closure.

Fanny 2 months ago

I lean towards option C. The operator role seems limiting.

Rosalia 2 months ago

Yeah, I feel like it’s definitely role-related.

Yan 2 months ago

This question is tricky. I think it's about roles.

Roxanne 3 months ago

B seems unlikely, admin usually has broader access.

Tracie 3 months ago

Definitely not A, the user role is needed for closing alerts.

Herminia 3 months ago

Wait, how can the alert not close if the property is set right? Sounds odd.

Dorcas 3 months ago

I disagree, it could be option D. The user role alone might not be enough.

Haley 3 months ago

I think it's option C. The operator role might not have the right permissions.

Carri 3 months ago

I’m leaning towards option C, but I’m not entirely confident. It seems like having both roles might be essential for the alert to close automatically.

Susana 4 months ago

I feel like the evt_mgmt_user role is important, but I can't recall if the evt_mgmt_operator role is also necessary for closing alerts.

Willetta 4 months ago

I think we practiced a similar question where the role permissions were key. Maybe it's about not having the right combination of roles?

Dierdre 4 months ago

I remember something about roles affecting alert management, but I'm not sure which one is critical for closing alerts.

Lenna 4 months ago

I think if the agent has the evt_mgmt_admin role, it might not be enough to close alerts. I need to double-check that.

Hyman 6 months ago

I feel like the evt_mgmt_user role is important, but I can't recall if the operator role is also necessary for closing alerts.

Kathrine 6 months ago

This seems similar to a practice question we did on user roles. I think having the right combination is key here.

Lindy 6 months ago

I remember something about roles affecting alert management, but I'm not sure which one is crucial for closing alerts.

ServiceNow CIS-EM Exam - Topic 5 Question 91 Discussion