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ServiceNow CIS-EM Exam - Topic 5 Question 91 Discussion

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.What is the most likely cause of this issue?
A) The support agent does not have the evt_mgmt_user role.
B) The support agent only has the evt_mgmt_admin role.
C) The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
D) The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

ServiceNow CIS-EM Exam - Topic 5 Question 91 Discussion

Actual exam question for ServiceNow's CIS-EM exam
Question #: 91
Topic #: 5
[All CIS-EM Questions]

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Marylyn at May 05, 2026, 05:45 PM

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Alison
4 days ago
What about D? User role should help, right?
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Cecily
9 days ago
I agree, C makes sense. No user role means no alert closure.
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Fanny
15 days ago
I lean towards option C. The operator role seems limiting.
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Rosalia
20 days ago
Yeah, I feel like it’s definitely role-related.
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Yan
25 days ago
This question is tricky. I think it's about roles.
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Roxanne
1 month ago
B seems unlikely, admin usually has broader access.
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Tracie
1 month ago
Definitely not A, the user role is needed for closing alerts.
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Herminia
1 month ago
Wait, how can the alert not close if the property is set right? Sounds odd.
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Dorcas
2 months ago
I disagree, it could be option D. The user role alone might not be enough.
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Haley
2 months ago
I think it's option C. The operator role might not have the right permissions.
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Carri
2 months ago
I’m leaning towards option C, but I’m not entirely confident. It seems like having both roles might be essential for the alert to close automatically.
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Susana
2 months ago
I feel like the evt_mgmt_user role is important, but I can't recall if the evt_mgmt_operator role is also necessary for closing alerts.
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Willetta
2 months ago
I think we practiced a similar question where the role permissions were key. Maybe it's about not having the right combination of roles?
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Dierdre
2 months ago
I remember something about roles affecting alert management, but I'm not sure which one is critical for closing alerts.
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Lenna
3 months ago
I think if the agent has the evt_mgmt_admin role, it might not be enough to close alerts. I need to double-check that.
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Hyman
4 months ago
I feel like the evt_mgmt_user role is important, but I can't recall if the operator role is also necessary for closing alerts.
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Kathrine
4 months ago
This seems similar to a practice question we did on user roles. I think having the right combination is key here.
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Lindy
4 months ago
I remember something about roles affecting alert management, but I'm not sure which one is crucial for closing alerts.
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