Hmm, I'm a bit unsure about this one. There are a lot of different factors to consider - new vs. returning customers, contract vs. pay-as-you-go. I'll need to think through the process carefully.
This one seems straightforward - the question is asking for the DRS score that indicates severe resource contention, so I'm going to go with the highest percentage, which is option B at 95%.
Wilda
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