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ServiceNow CIS-DF Exam - Topic 4 Question 17 Discussion

A CMDB Administrator has created a complex query in CMDB Query Builder. The query retrieves detailed information about business services, servers, and application services related to the ''Network Service.''Another team is working on a similar project in a different ServiceNow instance and wants to use the query.Which approach should the other team use to transfer the complex query to the other instance?
A) Export the query from CMDB Query Builder, and then use the Import Query function in the other instance.
B) Export the query as a report and import the exported file as a new report in the other instance.
C) Export the query by using the generic Export XML function, and then use Import XML in the other instance.
D) Export the query through an update set, and then import the update set into the other instance.

ServiceNow CIS-DF Exam - Topic 4 Question 17 Discussion

Actual exam question for ServiceNow's CIS-DF exam
Question #: 17
Topic #: 4
[All CIS-DF Questions]

A CMDB Administrator has created a complex query in CMDB Query Builder. The query retrieves detailed information about business services, servers, and application services related to the ''Network Service.''

Another team is working on a similar project in a different ServiceNow instance and wants to use the query.

Which approach should the other team use to transfer the complex query to the other instance?

Show Suggested Answer Hide Answer
Suggested Answer: A

CMDB Query Builder provides purpose-built Export Query and Import Query functions for transferring saved query definitions between ServiceNow instances. The administrator selects the saved query, exports its definition as an XML file, and the receiving team imports that file using the Import Query function. The imported definition then appears in the destination instance's Saved Queries tab.

Exporting the query as a report would transfer report configuration rather than the complete Query Builder canvas and relationship definition. A generic record-level XML export is not the prescribed Query Builder workflow.

ServiceNow also documents transfer through an update set, but identifies that process as an alternative maintained for backward compatibility. Because the question asks for the direct and recommended Query Builder approach, Option A is the best answer.


Contribute your Thoughts:

0/2000 characters
I’m not sure about C), that sounds too complicated.
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Linette
5 days ago
I think D) might be better for keeping everything intact.
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Lavelle
10 days ago
A) is the way to go for queries!
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Kristeen
15 days ago
I vaguely remember something about exporting as XML, but I wonder if that would capture all the details of the query correctly.
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Carline
21 days ago
I feel like using the Import Query function could work, but I can't recall if it requires a specific format for the export.
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Johna
26 days ago
I remember practicing a question about exporting reports, but I don't think that's the best option here since they need the query specifically.
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Nichelle
1 month ago
I think exporting the query through an update set might be the right approach, but I'm not entirely sure if that's the only way to do it.
upvoted 0 times
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