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ServiceNow CIS-DF Exam - Topic 1 Question 15 Discussion

A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered by ServiceNow Discovery.During the discovery process, if existing Server records are reclassified into the Linux Server and Windows Server classes, which reclassification operation occurs?
C) Class Upgrade
A) Class Switch
B) Class Downgrade

ServiceNow CIS-DF Exam - Topic 1 Question 15 Discussion

Actual exam question for ServiceNow's CIS-DF exam
Question #: 15
Topic #: 1
[All CIS-DF Questions]

A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered by ServiceNow Discovery.

During the discovery process, if existing Server records are reclassified into the Linux Server and Windows Server classes, which reclassification operation occurs?

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Suggested Answer: C

In the CMDB class hierarchy, Server is a generic parent class, while Linux Server and Windows Server are more specific child classes. When ServiceNow Discovery detects sufficient evidence (such as OS signatures) to move a CI from a generic class to a more specialized one, this action is called a Class Upgrade.

A Class Upgrade occurs when a CI is reclassified down the hierarchy into a more specific subclass, enriching the record with additional attributes, behaviors, and discovery patterns appropriate to that class. This is a standard and expected behavior in mature CMDB implementations and aligns with Data Foundations best practices.

A Class Switch would imply lateral movement between unrelated classes, which is not what happens here. A Class Downgrade would move a CI from a specific class back to a more generic one, typically when discovery confidence is reduced---not the case in this scenario.

By performing class upgrades automatically, Discovery improves CMDB accuracy, reporting precision, and service mapping quality without manual intervention.

Therefore, the correct answer is C -- Class Upgrade.


Contribute your Thoughts:

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Shizue
48 minutes ago
Wait, are we sure it's not a Class Upgrade?
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Starr
5 days ago
Agreed, Class Switch makes the most sense here.
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Tracie
10 days ago
It's definitely a Class Switch.
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Jules
16 days ago
I'm a bit confused; I thought reclassifying could be considered a downgrade if it's less general, but now I'm leaning towards Class Switch.
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Maxima
21 days ago
I practiced a question similar to this, and I think it was about reclassifying to a more specific category, which sounds like a Class Switch.
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Blossom
26 days ago
I remember something about class upgrades and downgrades, but this feels more like a switch to me.
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Devon
1 month ago
I think this might be a Class Switch since we're moving records to more specific classes, but I'm not entirely sure.
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