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ServiceNow CIS-DF Exam - Topic 1 Question 11 Discussion

A CMDB Administrator wants to improve data quality related to the CSDM.Which action should the Administrator take to meet this goal?
A) Use the CSDM Data Foundations Dashboard
B) Start the ServiceNow Health Scan
C) Use the default configured CMDB Health Dashboard

ServiceNow CIS-DF Exam - Topic 1 Question 11 Discussion

Actual exam question for ServiceNow's CIS-DF exam
Question #: 11
Topic #: 1
[All CIS-DF Questions]

A CMDB Administrator wants to improve data quality related to the CSDM.

Which action should the Administrator take to meet this goal?

Show Suggested Answer Hide Answer
Suggested Answer: A

To specifically improve data quality related to CSDM, the most effective and prescribed action is to use the CSDM Data Foundations Dashboard. In ServiceNow, this dashboard is purpose-built to assess and improve CSDM alignment, not just general CMDB hygiene.

The CSDM Data Foundations Dashboard focuses on service modeling readiness, highlighting gaps such as missing service ownership, incomplete relationships between Business Applications and Application Services, unmanaged services, and misaligned lifecycle states. It provides Get Well Playbooks that guide administrators through structured remediation using Analyze Data, Fix Data, and Govern Data plays---directly tied to CSDM outcomes.

Option C (default CMDB Health Dashboard) is valuable, but it measures generic CMDB data quality dimensions (completeness, correctness, compliance) and does not specifically evaluate CSDM constructs or service modeling maturity. Option B (ServiceNow Health Scan) provides platform-wide configuration and performance recommendations, but it is not focused on CMDB or CSDM data quality.

Therefore, to improve CSDM-specific data quality, the administrator should use the CSDM Data Foundations Dashboard, making Option A the correct answer.


Contribute your Thoughts:

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Annette
1 month ago
The default configured CMDB Health Dashboard sounds familiar, but I can't recall if it specifically targets CSDM data quality improvements.
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Lynda
1 month ago
I remember practicing a question about the ServiceNow Health Scan; it seems like it might provide insights into data quality as well.
upvoted 0 times
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Janey
1 month ago
I think using the CSDM Data Foundations Dashboard could help identify data quality issues, but I'm not entirely sure if it's the best first step.
upvoted 0 times
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