Free ServiceNow CIS-ITSM Exam Dumps and CIS-ITSM Exam Questions

Question No: 1

MultipleChoice

Under which circumstances is it appropriate to accept the risk of a problem?

Options

AA vendor is actively investigating the problem.

BThe permanent for will be implemented in a future patch or release.

CA change request is pending implementation.

DThe permanent fix is too costly and the documented workaround is sufficient.

Question No: 2

MultipleChoice

Which of the following is the goal of problem management?

Options

APrevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.

BRestore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

CDetect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.

DManage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.

Question No: 3

MultipleChoice

In which phase of the incident management lifecycle do incidents typically gel escalated?

Options

ACreation and Classification

BInvestigation and Diagnosis

CInitial Analysis and Submission

DResolution and Closure

Question No: 4

MultipleChoice

The Change Task [change_task] table is extended from the _____________ table.

Options

AConfiguration Item [cmdb_ci]

BTask [task]

CChange Request [change_request]

DNothing --- it is a base table

Question No: 5

MultipleChoice

Catalog UI Policies may be applied to _____________. (Choose two.)

Options

ACatalog Categories

BCatalog Items

CVariable Sets

DService Catalogs

Question No: 6

MultipleChoice

Which of the following ITIL terms refers to the cause of one or more incidents that is typically unknown at the time of detection?

Options

AProblem

BUnknown Error

CIssue

DConfiguration Item

Question No: 7

MultipleChoice

In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

Options

ARejected

BAssess

CClosed Incomplete

DNew

Question No: 8

MultipleChoice

Which of the following components can be turned on or off in the Service Catalog Cart Layout?

Options

ACalculate Shipping

BAdd to Wish List

CDelete Item

DQuantity

Question No: 9

MultipleChoice

In Problem Management, when using the Communicate Fix related link, which of the following conditions must be met for the fix to be communicated? (Choose three.)

Options

AProblem has an associated change request.

BThe Fix notes field is populated.

CIncident is associated with the problem record.

DIncident is in a State of On Hold with an On Hold Reason of Awaiting Problem.

EProblem is in a state of Fix in Progress.

Question No: 10

MultipleChoice

Which three statements are correct about change sets? (Choose three.)

Options

AWhen a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.

BThere is a feature that allows the user to validate a change set before deploying it.

CWhen a component is added to a change set, all dependent components automatically get added.

DWhen custom fields are added to a change set, field-level security is automatically included.

ETo use change sets, at least one inbound and one outbound connection must exist.

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