Free ServiceNow CIS-HAM Exam Dumps August 2026

According to the ServiceNow Hardware Asset Management documentation, an advanced shipment notification (ASN) is a document that provides detailed information about a pending delivery. The purpose of an ASN is to notify the customer when shipping occurs and provide physical characteristics about the shipment so the customer can be prepared to accept delivery. You can use ASNs to automatically create asset records in ServiceNow Hardware Asset Management by importing the data from the ASN document.

Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is theflow12.

A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.

A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.

A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.

A flow can be activated or deactivated, versioned, and published to make it available for use12.

A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12.References:

Flow Designer

Service Catalog Request Fulfillment

Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1

Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1

Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2

The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard.This means that the normalization process could not find a matching rule in the Content Service for those models3

The potential causes of this are34:

The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.

Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.

A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.

References:1:Hardware Model Normalization - ServiceNow2:Set the normalized display name - ServiceNow3:Model Management tab - ServiceNow4:Troubleshoot hardware model normalization - ServiceNow

According to theHardware Model Normalizationdocument, normalization status is the level of normalization match based on the characteristics of the hardware model data in the ServiceNow platform and the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.

The normalization status shows how well the hardware model data matches the Content Library data, and it can be one of the following1:

Fully Normalized: The hardware model data matches the Content Library data completely, indicating a complete and accurate model record.

Partially Normalized: The hardware model data partially matches the Content Library data, indicating a missing or incorrect model field.

Match Not Found: The hardware model data does not match any of the Content Library data, indicating a discrepancy or a gap in the model normalization process.

Not Normalized: The hardware model data has not been compared with the Content Library data yet, indicating a pending or incomplete model normalization process.

The characteristics that are used to determine the normalization status are the following1:

Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.

Model number: The unique identifier of the hardware product, such as 210-AFZC or 875671-B21.

Manufacturer: The name of the company that produces the hardware product, such as Dell or HP.

Therefore, the correct answers are options A, C, and E, as they are the characteristics that are used to determine the normalization status.References:

Hardware Model Normalization

What is Hardware Asset Management?

According to theHardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization.

The asset audit results show the status of each scanned asset, such as ''Scanned and expected'', ''Scanned and not expected'', ''Expected and not scanned'', or ''Not expected and not scanned''.

The status of ''Scanned and expected'' means that the asset was both expected to be in the inventory and scanned during the audit, indicating a match between the physical and the logical inventory.

Therefore, if you receive the result of 10 ''Scanned and expected'' assets, it means that you expected 10 assets in your inventory and scanned these 10 assets during your audit, as stated in option B.References:

Hardware Asset Management documentation

What is Hardware Asset Management?

The current value of an asset is the amount that the asset is worth at the present time, based on its original cost and the accumulated depreciation1.

The current value of an asset is also known as the residual value or the book value12.

The residual value is the estimated value of the asset at the end of its useful life2.

The residual value is used to calculate the depreciation expense of the asset over its useful life2.

The residual value is different from the salvage value, which is the estimated value of the asset if it is sold or disposed of2.

The cost of ownership is the total amount of money spent on acquiring, maintaining, and operating an asset over its lifetime3.

The current balance is the amount of money available in an account at a given time4.

References:1:Asset depreciation2:Depreciation3:Cost of ownership4:Current balance

To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select theExclude from content servicecheck box on theNormalizationtab of the hardware model record1.

The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models.It helps you to keep your model data consistent and up to date2.

The other options are not valid ways to exclude a hardware model from the content service. There is noExcludeorOpt-outbutton on the hardware model record.There is also noOpt-out from content servicecheck box on theNormalizationtab of the hardware model record.References:1:Work with hardware normalization2:ServiceNow Content Service