Updated ServiceNow CIS-CSM Exam Dumps – No More Outdated Material

Question No: 1

MultipleChoice

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

Options

AIndividuals

BPartners

CContacts

DAccounts

Question No: 2

MultipleChoice

What are the ways the Customer Portal Locale feature can be used?

Choose 2 answers

Options

AEnsure only authenticated users can choose a language/locale on a customer service portal

BForward authenticated and guest users to a translated customer service portal

CRestrict access to a customer service portal based on where a user is physically located

DAllow authenticated and guest users to choose a language/locale on a customer service portal

Question No: 3

MultipleChoice

What will be the state of a case after a customer rejects the solution proposed by an agent?

Options

AIn Progress

BOpen

CNew

DSolution Rejected

Question No: 4

MultipleChoice

What will be the state of a case after a customer rejects the solution proposed by an agent?

Options

AIn Progress

BOpen

CNew

DSolution Rejected

Question No: 5

MultipleChoice

What is KCS (Knowledge Centered Services)?

Options

AA bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

BA documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted

CA dashboard with specific visualization of the different knowledge bases and categories

DAn application that helps agents and managers to create cases from Knowledge articles

Free ServiceNow CIS-CSM Exam Dumps June 2026