Scaled Agile Exam SAFe-APM Topic 8 Question 33 Discussion

Actual exam question for Scaled Agile's SAFe-APM exam

Question #: 33
Topic #: 8

A Product Manager in a business-to-business market wants to disrupt a competitor by changing the work processes of a complex industrial process. Which Design Thinking tool will help in redesigning the work processes?

ABuy a Feature

BJourney maps

CBuyer personas

DValue proposition canvas

Show Suggested Answer

Suggested Answer: B

Journey maps are a design thinking tool that help visualize the steps, interactions, and emotions of a user as they go through a process or a service. Journey maps can help redesign work processes by identifying the pain points, opportunities, and gaps in the current state, and by generating ideas for improving the user experience and value proposition in the future state. Journey maps can also help communicate the user needs and expectations to the stakeholders and align them on a common vision and goal.

Journey Maps - Scaled Agile Framework

Journey Mapping 101 | Nielsen Norman Group

Journey Mapping: The Ultimate Guide | Miro

Journey Mapping: How to Create One and Why It's Important

by Cecil at May 03, 2025, 02:58 PM

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Ronnie

2 months ago

Haha, good one Celestine. I bet the product manager is looking to 'disrupt' the competition, not just outspend them.

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Edmond

26 days ago

A: Definitely, it's all about finding ways to add value for our customers.

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Tyra

27 days ago

B: Yeah, and then we can use that information to identify areas where we can make improvements.

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Belen

2 months ago

A: I think journey maps could be really helpful in understanding the current work processes.

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Rosita

2 months ago

I think both B) Journey maps and D) Value proposition canvas are important tools for redesigning work processes.

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Celestine

2 months ago

Ah, the classic 'buy a feature' approach. Why bother with all that design thinking mumbo-jumbo when you can just throw money at the problem, right?

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Fatima

2 months ago

I believe D) Value proposition canvas could also be useful in this situation.

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Kristel

2 months ago

Hmm, I'm not so sure. Buyer personas might also give us some valuable insights into the key stakeholders and their needs.

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Earnestine

2 months ago

B: Yeah, but buyer personas could also give us a deeper understanding of the key stakeholders and their needs.

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Adelle

2 months ago

A: I think journey maps could be really helpful in understanding the current process and identifying pain points.

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Rebbecca

2 months ago

I agree with Raymon, Journey maps can help in redesigning work processes.

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Fidelia

3 months ago

I agree, journey maps are the best tool here. Gotta get into the user's shoes to really solve this challenge.

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Ulysses

2 months ago

Buyer personas can also give us insights into the different types of customers we are targeting.

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Margarita

2 months ago

I think we should also consider using the value proposition canvas to ensure we are providing the right value to our customers.

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Leoma

2 months ago

Journey maps will definitely help us understand the user's perspective.

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Raymon

3 months ago

I think the answer is B) Journey maps.

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Mauricio

3 months ago

Journey maps are perfect for understanding the user's experience and redesigning complex work processes. This is the way to go!

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Dudley

2 months ago

Let's use journey maps to disrupt our competitor's processes!

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Cornell

2 months ago

Yes, they help in redesigning complex work processes effectively.

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Alysa

2 months ago

Journey maps are great for understanding user experience.

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