Scaled Agile Exam SAFe-APM Topic 8 Question 33 Discussion

Actual exam question for Scaled Agile's SAFe-APM exam

Question #: 33
Topic #: 8

A Product Manager in a business-to-business market wants to disrupt a competitor by changing the work processes of a complex industrial process. Which Design Thinking tool will help in redesigning the work processes?

ABuy a Feature

BJourney maps

CBuyer personas

DValue proposition canvas

Show Suggested Answer

Suggested Answer: B

Journey maps are a design thinking tool that help visualize the steps, interactions, and emotions of a user as they go through a process or a service. Journey maps can help redesign work processes by identifying the pain points, opportunities, and gaps in the current state, and by generating ideas for improving the user experience and value proposition in the future state. Journey maps can also help communicate the user needs and expectations to the stakeholders and align them on a common vision and goal.

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by Cecil at May 03, 2025, 02:58 PM

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