Discuss Scaled Agile SAFe-APM Exam Topic 6 Question 46

A Product Manager in a business-to-business market wants to disrupt a competitor by changing the work processes of a complex industrial process. Which Design Thinking tool will help in redesigning the work processes?

ABuy a Feature

BJourney maps

CBuyer personas

DValue proposition canvas

Suggested Answer: B

Journey maps are a design thinking tool that help visualize the steps, interactions, and emotions of a user as they go through a process or a service. Journey maps can help redesign work processes by identifying the pain points, opportunities, and gaps in the current state, and by generating ideas for improving the user experience and value proposition in the future state. Journey maps can also help communicate the user needs and expectations to the stakeholders and align them on a common vision and goal.

Journey Maps - Scaled Agile Framework

Journey Mapping 101 | Nielsen Norman Group

Journey Mapping: The Ultimate Guide | Miro

Journey Mapping: How to Create One and Why It's Important

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21 comments · newest first

Hester 1 month ago

Exactly! B) Journey maps can highlight pain points effectively.

Trevor 2 months ago

A) Buy a Feature seems too narrow. We need a broader view.

Kerry 2 months ago

But without understanding the journey, how can we improve? B is crucial!

Tijuana 2 months ago

I’m leaning towards D) Value proposition canvas. It defines what we offer.

Heike 2 months ago

Agreed! Journey maps show the user experience clearly.

Nelida 2 months ago

I think B) Journey maps is the best choice. It helps visualize the process.

Brandon 2 months ago

I feel B) Journey maps is essential for identifying pain points in the process.

Kina 3 months ago

True, but A) Buy a Feature could also work if we know what features to add.

Janae 3 months ago

But without understanding the journey, how can we create value?

Helga 3 months ago

I’m leaning towards D) Value proposition canvas. It focuses on value delivery.

Yuette 3 months ago

Agreed! Journey maps show user experiences clearly.

Annmarie 3 months ago

I think B) Journey maps is the best choice. It helps visualize the entire process.

Deonna 3 months ago

Buyer personas could also play a role in this, right?

Tammy 4 months ago

Wait, can journey maps really change complex processes?

Lashanda 4 months ago

Definitely agree with the journey maps choice!

Twila 5 months ago

I think the Value proposition canvas is more relevant here.

Estrella 6 months ago

Journey maps are great for understanding user experience!

Tula 6 months ago

I’m a bit confused, but I think buying a feature doesn’t really fit with redesigning work processes. It seems more about adding things rather than changing them.

Raylene 6 months ago

I practiced a similar question, and I feel like the value proposition canvas might help clarify what changes would add value.

Lacresha 6 months ago

I'm not entirely sure, but I remember something about buyer personas being useful for understanding customer needs.

Nieves 6 months ago

I think journey maps could be the right choice since they help visualize the entire process and identify pain points.

Scaled Agile SAFe-APM Exam - Topic 6 Question 46 Discussion