Scaled Agile SAFe-APM Exam - Topic 6 Question 46 Discussion

Actual exam question for Scaled Agile's SAFe-APM exam

Question #: 46
Topic #: 6

A Product Manager in a business-to-business market wants to disrupt a competitor by changing the work processes of a complex industrial process. Which Design Thinking tool will help in redesigning the work processes?

ABuy a Feature

BJourney maps

CBuyer personas

DValue proposition canvas

Show Suggested Answer

Suggested Answer: B

Journey maps are a design thinking tool that help visualize the steps, interactions, and emotions of a user as they go through a process or a service. Journey maps can help redesign work processes by identifying the pain points, opportunities, and gaps in the current state, and by generating ideas for improving the user experience and value proposition in the future state. Journey maps can also help communicate the user needs and expectations to the stakeholders and align them on a common vision and goal.

Journey Maps - Scaled Agile Framework

Journey Mapping 101 | Nielsen Norman Group

Journey Mapping: The Ultimate Guide | Miro

Journey Mapping: How to Create One and Why It's Important

by Carin at Apr 12, 2026, 12:15 AM

Limited Time Offer

25%

Off

Get Premium SAFe-APM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Trevor

5 hours ago

A) Buy a Feature seems too narrow. We need a broader view.

upvoted 0 times

...

Kerry

5 days ago

But without understanding the journey, how can we improve? B is crucial!

upvoted 0 times

...

Tijuana

11 days ago

I’m leaning towards D) Value proposition canvas. It defines what we offer.

upvoted 0 times

...

Heike

16 days ago

Agreed! Journey maps show the user experience clearly.

upvoted 0 times

...

Nelida

21 days ago

I think B) Journey maps is the best choice. It helps visualize the process.

upvoted 0 times

...

Brandon

26 days ago

I feel B) Journey maps is essential for identifying pain points in the process.

upvoted 0 times

...

Kina

1 month ago

True, but A) Buy a Feature could also work if we know what features to add.

upvoted 0 times

...

Janae

1 month ago

But without understanding the journey, how can we create value?

upvoted 0 times

...

Helga

1 month ago

I’m leaning towards D) Value proposition canvas. It focuses on value delivery.

upvoted 0 times

...

Yuette

2 months ago

Agreed! Journey maps show user experiences clearly.

upvoted 0 times

...

Annmarie

2 months ago

I think B) Journey maps is the best choice. It helps visualize the entire process.

upvoted 0 times

...

Deonna

2 months ago

Buyer personas could also play a role in this, right?

upvoted 0 times

...

Tammy

2 months ago

Wait, can journey maps really change complex processes?

upvoted 0 times

...

Lashanda

2 months ago

Definitely agree with the journey maps choice!

upvoted 0 times

...

Twila

4 months ago

I think the Value proposition canvas is more relevant here.

upvoted 0 times

...

Estrella

4 months ago

Journey maps are great for understanding user experience!

upvoted 0 times

...

Tula

4 months ago

I’m a bit confused, but I think buying a feature doesn’t really fit with redesigning work processes. It seems more about adding things rather than changing them.

upvoted 0 times

...