C is interesting, but I think it's a bit narrow. Customer centricity is more than just innovating based on their behaviors - it's a holistic approach to everything you do.
C is interesting, but I think it's a bit narrow. Customer centricity is more than just innovating based on their behaviors - it's a holistic approach to everything you do.
I agree, D is the best answer. Customer centricity is about embedding the customer's needs and behaviors into how you work, not just trying to meet them from the outside.
Option D seems the most comprehensive description of customer centricity in SAFe. It's not just about practices or strategy, but a way of working that actively involves the customer in daily processes.
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