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In the Saviynt App for ServiceNow, what options are available to refresh the RITM status in the ServiceNow app based on the respective Saviynt's status? (Multi-Select)
In Saviynt--ServiceNow integration, the synchronization ofRITM (Request Item) statusbetween Saviynt and ServiceNow is handled through bothmanual and automated mechanisms.
Option B is correct because users or administrators can manuallyclick the Refresh button on the RITM page in ServiceNowto immediately fetch the latest status from Saviynt. This is useful for real-time validation when monitoring request progress.
Option C is also correct as ServiceNow includes aRequest Item History Job, which runs periodically (commonly every minute) to automatically sync and update the RITM status based on the latest state in Saviynt. This ensures near real-time consistency between both systems without manual intervention.
Option A is incorrect because Postman API calls are not a standard or supported operational method for end users to refresh RITM status. Option D is unrelated, as regenerating catalog items does not impact ticket status synchronization.
Thus, the correct answers aremanual refresh and automated job-based synchronization.
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