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SAP C_C4H510_04 Exam

Certification Provider: SAP
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2011
Duration: 180 Minutes
Number of questions in our database: 114
Exam Version: Dec. 01, 2021
C_C4H510_04 Exam Official Topics:
  • Topic 1: Communication channels for Service Tickets/ Explain Registered Products & their usage in Service Tickets
  • Topic 2: Explain Contracts & Case Management in Service Tickets/ Explain Warranty Management & its usage in Service Tickets
  • Topic 3: Explain Installed Base & its usage in Service Tickets/ Identify the different Service Processes and their capabilities
  • Topic 4: Perform tasks associated with the maintenance of employees/ Explain Time Recording and Fulfillment in Service Tickets
  • Topic 5: Identify how to use personalization and extensibility, including mashups and custom business objects/ Explain Maintenance Plan & its usage in Service Tickets
  • Topic 6: Communication Channel and Knowledge Base/ Business roles and users, as well as set up data restrictions
  • Topic 7: Setup Service Levels, Categories and define Work Distribution rules for Service Process/ Knowledge Base in SAP Service Cloud
  • Topic 8: Set up a notification process and configure conditions and actions for workflows/ Use data migration templates, troubleshoot data migration issues and understand mass data maintenance
  • Topic 9: Leverage MS Excel with SAP Cloud for Customer reports/ Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
  • Topic 10: Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration/ Service Elements and Notificationa

Free SAP C_C4H510_04 Exam Actual Questions

The questions for C_C4H510_04 were last updated On Dec. 01, 2021

Question #1

Which item can be assigned to organizational structures, team assignments and workflow rules?

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Correct Answer: D

Question #2

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

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Correct Answer: B, C

Question #3

Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

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Correct Answer: A

Question #4

How can you restrict access to Product View?

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Correct Answer: D

Question #5

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

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Correct Answer: C, D, E


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