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SAP C_C4H510_01 Exam

Certification Provider: SAP
Exam Name: SAP Certified Application Associate - SAP Service Cloud 1911
Duration: 180 Minutes
Number of questions in our database: 123
Exam Version: Jun. 09, 2021
C_C4H510_01 Exam Official Topics:
  • Topic 1: Identify the different Service Processes and their capabilities/ Explain Contracts & Case Management in Service Tickets
  • Topic 2: Identify fine-tuning timeline and dependencies in the context of the overall project plan/ Explain Time Recording and Fulfillment in Service Tickets
  • Topic 3: Identify how to use personalization and extensibility/ Explain Registered Products & their usage in Service Tickets
  • Topic 4: Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud/ Explain Warranty Management & its usage in Service Tickets
  • Topic 5: Explain Maintenance Plan & its usage in Service Tickets/ Perform tasks associated with the maintenance of employees
  • Topic 6: Explain Installed Base & its usage in Service Tickets/ Identify different components of custom reports and interactive dashboards
  • Topic 7: Setup Service Levels, Categories and define Work Distribution rules for Service Process/ Set up a notification process and configure conditions and actions for workflows
  • Topic 8: Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations/ Communication Channel and Knowledge Base

Free SAP C_C4H510_01 Exam Actual Questions

The questions for C_C4H510_01 were last updated On Jun. 09, 2021

Question #1

How do you create an assignment for a service technican in SAP Service Cloud?

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Correct Answer: D

Question #2

How can you create a ticket form an active maintenance plan? There are 2 correct answers to this question.

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Correct Answer: A, D

Question #3

What field controls how SAP ERP handles an item that is releases from SAP C4C work ticket to SAP ERP?

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Correct Answer: A

Question #4

You need to apply complex changes to an SAP Hybris Cloud for customer system after go live, which option does SAP recommend to implement these changes? There are 2 correct answers to this question.

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Correct Answer: A, B

Question #5

For which of the followwing business requirements would you use the personalization feature? There are 2 correct answers to this question.

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Correct Answer: B, C


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