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SAP C_C4H510_21 Exam
Certification Provider: SAP
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2111
Duration: 180 Minutes
Number of questions in our database: 117
Exam Version: Apr. 12, 2024
C_C4H510_21 Exam Official Topics:
- Topic 1: Setup Service Levels, Categories and define Work Distribution rules for Service Process/ Explain Maintenance Plan & its usage in Service Tickets
- Topic 2: Identify how to use personalization and extensibility/ Explain Registered Products & their usage in Service Tickets
- Topic 3: Explain Contracts & Case Management in Service Tickets/ Set up a notification process and configure conditions and actions for workflows
- Topic 4: Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud/ Explain Installed Base & its usage in Service Tickets
- Topic 5: Identify the different Service Processes and their capabilities/ Leverage MS Excel with SAP Cloud for Customer reports
- Topic 6: Explain Warranty Management & its usage in Service Tickets/ Identify different components of custom reports and interactive dashboards
- Topic 7: Describe the SAP pre-packaged integration scenarios and optimal project management practices/ Personalization and Extensibility
- Topic 8: Explain Time Recording and Fulfillment in Service Tickets/ Perform tasks associated with the maintenance of employees
- Topic 9: Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations/ Service Elements and Notification
- Topic 10: Communication Channel and Knowledge Base/ Contracts and Ticket Hierarchy/ Service Business Process
- Topic 11: Identify fine-tuning timeline and dependencies in the context of the overall project plan/ Troubleshoot data migration issues and understand mass data maintenance
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Free SAP C_C4H510_21 Exam Actual Questions
The questions for C_C4H510_21 were last updated On Apr. 12, 2024
Question #1
You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?
Correct Answer:
C
Question #2
Which business function in the account master will block the release of quotes to SAP S/4HANA?
Correct Answer:
C
Question #3
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
Correct Answer:
A
Question #4
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
Correct Answer:
B, C
Question #5
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
Correct Answer:
D
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