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SAP Exam E_C4HYCP_12 Topic 2 Question 32 Discussion

Actual exam question for SAP's E_C4HYCP_12 exam
Question #: 32
Topic #: 2
[All E_C4HYCP_12 Questions]

Which of the following cases should you treat as a support incident?Note: There are 2 correct answers to this question.

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Suggested Answer: B, C

by Gladys at Feb 12, 2024, 03:30 AM

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Paz
1 years ago
I think that specific case might not be a support incident because it's more about providing specialized advice rather than troubleshooting a product issue.
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Helaine
1 years ago
I see your point, but what about when a partner needs specialized advice regarding the architectural aspects of a project?
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Eileen
1 years ago
I'm just picturing the support agent trying to explain architectural concepts to a partner. 'So, you see, the load balancer is like the traffic cop of your website...'
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Mabel
1 years ago
Yeah, I can imagine the partner getting confused with all the technical jargon.
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Jettie
1 years ago
Haha, that would be quite the challenge for the support agent!
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Gretchen
1 years ago
I agree with that, but I also believe that contacting Product Support regarding slow performance should be considered a support incident.
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Latia
1 years ago
I think we should treat it as a support incident when a partner contacts Product Support for assistance with a custom solution.
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Anika
1 years ago
Exactly, Ceola. It's important to distinguish between issues that fall within the standard support scope and those that require specialized expertise.
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Keva
1 years ago
Hah, I bet some poor support agent is going to get a headache trying to walk a partner through their custom solution. At least B and C are straightforward problems.
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Cory
1 years ago
Definitely, those are more common issues that Product Support can help with. Custom solutions and architectural advice are a bit more complex.
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Tess
1 years ago
Yeah, dealing with custom solutions can be tricky. It's good that slow performance and customization are considered support incidents.
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Cora
1 years ago
Definitely agree with B and C. That's the kind of stuff we always end up dealing with in support. The other two are more like consulting work.
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Delmy
1 years ago
Exactly, anything beyond that is more consulting than support.
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Terrilyn
1 years ago
Agreed, those are the cases where we can really help partners out.
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Lizette
1 years ago
Exactly, anything beyond that is more specialized and not within our support scope.
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Eva
1 years ago
Yeah, those are the cases where we can really help partners out.
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Casie
1 years ago
I agree, slow performance and customization requests are common support issues.
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Shantay
1 years ago
Yeah, slow performance and customization requests are common support issues.
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Ceola
1 years ago
I see your point, Annmarie, but I think in that case the partner may need more specialized assistance beyond what Product Support can provide.
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Annmarie
1 years ago
But what about when a partner needs advice on architectural aspects? Shouldn't that also be considered a support incident?
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Jamey
1 years ago
I agree with Anika, it's important to address performance issues promptly to ensure customer satisfaction.
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Christene
1 years ago
Hmm, I'm pretty sure B and C are the correct answers here. Slow performance and customization questions seem like classic support issues to me.
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Daron
1 years ago
Yes, you're right. Those cases indicate that the partner needs assistance with the standard functionality of the product.
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Casie
1 years ago
I agree, those are the correct answers. Slow performance and customization are definitely support incidents.
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Pedro
1 years ago
Yes, those cases indicate that the partner needs help with the standard functionality of SAP Commerce Cloud.
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Cecily
1 years ago
I agree, those are the correct answers. Slow performance and customization are definitely support incidents.
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Anika
1 years ago
I think we should treat cases where a partner contacts Product Support for slow performance as a support incident.
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