How do you set the Event Reason Derivation rule to ensure event reasons are NOT overwritten?
To ensure that event reasons are not overwritten, the business rule should be configured as follows:
Set the IF statement to Always True: This ensures the rule is triggered every time.
Set the THEN statement as blank: This ensures that no new event reason value overwrites the existing one.
By following this configuration, the system avoids unnecessary overwriting of existing event reason values while processing changes.
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