I've used empathy maps before, and the main goals are to capture the user's thoughts, feelings, and actions. I'm confident that C, D, and E are the right answers here.
Okay, the empathy map is all about understanding the user, right? So I'm going to select C, D, and E - those cover the user's fears/frustrations, what they see/hear/say/do, and their needs and goals.
Hmm, this is a tricky one. I'm not totally sure about the empathy map technique, but I think it's about getting inside the user's head to see their perspective. I'll go with C, D, and E.
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