I vaguely recall something about asking 'why' questions being useful, but I can't remember if it was a main principle or just a technique we practiced.
Ah, this is a good one. The key is to focus on the actual users, not just put them in some artificial setting. I'd go with A and C as the principles that capture the essence of field research.
Okay, let's see. I remember from my notes that observing people in their natural environment is key, and not just relying on what they say they do. I think A and C are the right answers here.
Hmm, I'm a bit unsure about this one. I know field research is important, but I'm not totally clear on the basic principles. I'll have to think it through carefully.
Leota
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