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SAP C_TB120 Exam - Topic 1 Question 4 Discussion

What is the first step in the service process when a customer reports an issue?
B) Creating a service call
A) Diagnosing the problem
C) Validating the service contract
D) Assigning the call to a technician

SAP C_TB120 Exam - Topic 1 Question 4 Discussion

Actual exam question for SAP's C_TB120 exam
Question #: 4
Topic #: 1
[All C_TB120 Questions]

What is the first step in the service process when a customer reports an issue?

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Suggested Answer: B

The first step when a customer reports an issue is to create a service call to track the complaint and initiate the service process.


by Carri at May 03, 2026, 04:01 PM

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