I'm a little confused on this one. I know it's about business process management, but I'm not sure what the exact goals are. I'll have to review my notes and try to figure this out.
The goals are to monitor, document, and measure processes. I'm pretty sure about that. Focusing on those key areas seems like the best way to approach this question.
Hmm, I'm a bit unsure about this one. I know it has something to do with managing business processes, but I'm not totally clear on the specific goals. I'll have to think it through carefully.
Renato
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