I’m a bit confused about the actions part. I feel like assigning actions to the change request type might be important, but I can't recall if it’s one of the three.
I remember practicing a question about workflows and change request types, so I feel like assigning the change request type to a workflow template could be one of the answers.
I'm a bit confused by the wording of this question. It's not entirely clear to me what the "purpose to support the quality of the service" means in this context. I'll have to re-read the question a few times and think it through.
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