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SAP Exam C_FSM_2211 Topic 4 Question 15 Discussion

Actual exam question for SAP's C_FSM_2211 exam
Question #: 15
Topic #: 4
[All C_FSM_2211 Questions]

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

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Suggested Answer: B, D

by Denny at Apr 22, 2024, 03:24 AM

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Deonna
10 months ago
Wait, is this a trick question? I'm going to go with B and D, but I'm half-expecting a surprise fourth option like 'When you need to summon the ancient gods of field service management'.
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Ora
10 months ago
I bet the answer is B and D. Sending an engineer to the customer's site is definitely a service call, and recording a problem for the customer also sounds like it needs a service call rather than just an activity.
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Lauran
9 months ago
Yes, setting up a meeting and planning an appointment can be done as activities, but sending an engineer and recording a problem require a service call.
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Izetta
9 months ago
I think you're right, B and D seem like the correct answers.
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Zoila
10 months ago
Hmm, this is tricky. I'm going to guess B and D. Sending an engineer to the customer seems like a clear service call, and recording a problem for the customer also seems more like a service call than an activity.
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Willard
10 months ago
I'm going with options C and D. Planning an appointment at the customer's location and sending an engineer there seem like the scenarios that would require a service call.
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Lonna
10 months ago
Yes, recording a problem and planning an appointment definitely require a service call.
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Anika
10 months ago
I agree, setting up a meeting with the customer doesn't necessarily need a service call.
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Elli
11 months ago
I think options B and D are the correct answers. A service call is needed to record a problem for the customer, and to send an engineer to the customer's site.
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Ciara
10 months ago
Yes, a service call is necessary to record a problem and send an engineer.
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Ciara
10 months ago
I agree, options B and D are the correct answers.
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Mitsue
11 months ago
Hmm, that makes sense. I've changed my mind. B and D.
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Clemencia
11 months ago
So maybe B and D? Recording a problem sounds like a service call too.
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Glory
12 months ago
I agree with D for sure. Sending an engineer should be a service call.
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Rolf
12 months ago
I'm not sure about A. Setting up a meeting seems more like an activity.
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Mitsue
12 months ago
Yes, it was a bit tricky. I think it's A and D.
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Glory
1 years ago
Did you see the question about service call vs activity in SAP Field Service Management?
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Nieves
1 years ago
That's another scenario where a service call is required.
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Ressie
1 years ago
What about when planning an appointment at the customer?
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Nieves
1 years ago
Yes, that's one scenario where a service call is needed.
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Ressie
1 years ago
Do we need a service call when setting up a meeting with the customer?
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