You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.
I'm gonna throw in a little humor here - if you don't have a portal user account, how are you even going to access the self-service portal, am I right? B, C, and D for the win!
I'm pretty sure the correct answers are B, C, and D. Creating service requests from the portal requires a user account, business rules, and equipment records.
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