SAP Exam C_C4H51_2405 Topic 8 Question 2 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 2
Topic #: 8

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

AService category

BEmployee

CAccount

DOrganization

ETerritory

Show Suggested Answer

Suggested Answer: B, D, E

by Brunilda at Sep 10, 2024, 04:09 PM

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Jade

10 months ago

I'm feeling lucky, so I'm going with all of the above! Except B, because let's be honest, who needs employees when you've got robots doing all the work?

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Franklyn

9 months ago

D) Organization

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Clement

10 months ago

C) Account

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Nadine

10 months ago

A) Service category

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Argelia

10 months ago

I'm not sure about Organization and Territory. I think they might not be relevant for ticket routing.

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Starr

11 months ago

I agree with Galen. Service category, Employee, and Account make sense for ticket routing.

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Galen

11 months ago

I think the objects determined in ticket routing are Service category, Employee, and Account.

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Wilford

11 months ago

A, C, and E. Easy peasy lemon squeezy. It's like SAP Service Cloud is playing a game of 'Choose Your Own Adventure' with us.

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Dahlia

11 months ago

Hmm, I'm going with B, D, and E. Employees, organizations, and territories - the holy trinity of ticket routing!

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Carey

10 months ago

No problem! Ticket routing can be a bit tricky to understand at first.

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Tonette

11 months ago

Oh, I see. Thanks for the clarification.

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Therese

11 months ago

Actually, the correct answers are A, C, and E. Service category, account, and territory are the objects determined in ticket routing.

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Felix

11 months ago

I think you're on the right track with B, D, and E.

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Hector

11 months ago

A, C, and E for sure! Gotta love that ticket routing in SAP Service Cloud. It's like a game of connect-the-dots, but with customers and territories.

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Johnetta

11 months ago

I agree, ticket routing in SAP Service Cloud is like a puzzle!

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Johnetta

11 months ago

A, C, and E are correct!

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Marge

11 months ago

I agree, it's like a puzzle connecting customers and territories.

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Marge

11 months ago

A, C, and E are the correct answers for ticket routing in SAP Service Cloud.

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